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Pull downs do not work--why?

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by rbillings

lance1
lance1
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I have used Firefox for many years and NEVER been faced with the problem I am having. I am running Snow Leopard and none of the pull down menus WILL open???????? I can not close Firefox, use File, Edit, View, History and so on, they will not work.??? The only way I can close Firefox is to "Force Quit" the application.

I have used Firefox for many years and NEVER been faced with the problem I am having. I am running Snow Leopard and none of the pull down menus WILL open???????? I can not close Firefox, use File, Edit, View, History and so on, they will not work.??? The only way I can close Firefox is to "Force Quit" the application.

All Replies (1)

rbillings
rbillings
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Hi lance1-

Try starting Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes). 

   Don't make any changes on the Safe mode start window.
  *  https://support.mozilla.com/kb/Safe+Mode 

  *   https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes