Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Şu anda bakım nedeniyle sitemiz kısıtlı işlevsellik sunmaktadır. Mevcut makaleler sorununuzu çözmediyse ve bize soru sormak isterseniz Twitter’da @FirefoxSupport hesabından ve Reddit’teki /r/firefox subreddit'inden destek gönüllülerimize ulaşabilirsiniz.

Avatar for Username

Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Daha Fazlasını Öğren

Bu başlık arşivlendi. Yardıma ihtiyacınız varsa lütfen yeni bir soru sorun.

cannot reset Firefox account password because the e-mail doesn't reach my e-mail account

  • 1 yanıt
  • 1 kişi bu sorunu yaşıyor
  • 1 gösterim
  • Son yanıtı yazan: Wesley Branton

arturo.oconnell
arturo.oconnell
more options

After updating Firefox even if I have managed to backup and restore my profile, Firefox doesn't accept my account password which I clearly remember because I had annotated it in a personal notebook. Anyway trying to overcome the problem and synchronize in two different laptops I have asked for my password to be restored. The system tells me that an e-mail will be sent to my e-mail account with instructions and/or code to reset password but no e-mail has reached my e-mail account.

After updating Firefox even if I have managed to backup and restore my profile, Firefox doesn't accept my account password which I clearly remember because I had annotated it in a personal notebook. Anyway trying to overcome the problem and synchronize in two different laptops I have asked for my password to be restored. The system tells me that an e-mail will be sent to my e-mail account with instructions and/or code to reset password but no e-mail has reached my e-mail account.

Tüm Yanıtlar (1)

Wesley Branton
Wesley Branton
more options

I've noticed that sometimes the emails are very slow to arrive, so you will probably want to give it some time to arrive.

That said, based on when you posted this question, it should have arrived by now. If it hasn't make sure to check your junk/spam folder on your email account.

Unfortunately, some email services (Yahoo is one I can think of off the top of my head) have a nasty habit of blocking emails that they believe are spam. Unlike normal filtering where the email will still appear in the junk folder, the emails are often blocked entirely by the provider.

If you are still having issues after requesting a password reset again, perhaps it would be a good idea to ask your email provider if they are blocking certain emails.

Hope this helps.