Like thousands of others, both me and my company are still getting the runaround from Mozilla and from Norton. Each of your organizations points to the other and blames the problem on them, and nothing has changed for the users. This is extremely unprofessional - it's what my young children do when the ice cream goes missing from the freezer! Please consider "firing" the people who oversee your volunteer programmers and replace them with some educated, professional, and customer-service-oriented adults. And I sincerely hope Symantec (Norton) does the same with their paid, professional staff. Having to wait for months for a solution is unacceptable and unforgivable. If Google Chrome and Microsoft Internet Explorer can solve this problem so fast, why can't Mozilla? I am VERY ANGRY about this!