What's your computer system and Firefox version?

Please explain the problem in detail. What happens? Error messages?

Please provide public link(s) (no password) that we can check out. No Personal Information Please !

I have an Acer computer running Windows 10 & the newest version of Firefox. I open the Firefox app & type in website in search bar and the page does nothing. No error messages, it’s just a blank white page. Won’t open even google.com nothing. I tried opening in safe mode still nothing. I’ve tried proxy setting... nothing.

Do you have today's updated version of Firefox? I think it fixes an incompatibility with certain security software that caused all tabs to be blank.

https://www.mozilla.org/firefox/all/

It shows Firefox is up to date.

Are all your tabs blank or do you get error pages? Some possibly relevant articles:

• Firefox can't load websites but other browsers can
• What do the security warning codes mean?

You could be seeing this bug:

• bug 1433065 - Firefox 58 is not loading any pages (including about: pages)

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)

You can try the current 59.0 beta build to see if that solves the problem for you:

• https://www.mozilla.org/firefox/beta/all/

See also:

• [/questions/1201882] Firefox will not load pages after latest update

All the tabs are blank. No error messages displayed.

If you want to downgrade to a prior Firefox;

First, Type about:preferences#advanced<enter> in the address bar. Under Advanced, Select Update.

[v56+] Type about:preferences#general<enter> in the address bar. Select Update.

Select Never Check For Updates.

Also turn off Use a background service to install updates <Windows Only>

Install Older Version Of Firefox {web link} Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements

Brenda923 said

All the tabs are blank. No error messages displayed.

Do you use AVG, ESET, EMET, Webroot, or the latest Windows 10 update for Windows Defender? The Firefox 58.0.1 update was supposed to fix the blank pages issue with this programs.

You mentioned that Firefox claims to be the latest version, but could you double check that it's the .1 update? Since Firefox won't display even its own internal pages, I think you can best do that as follows:

Open the Firefox program folder as follows:

• right-click the Firefox desktop shortcut, then Properties, then on the Shortcut tab, click Open Folder Location

• if you pinned the shortcut to the Taskbar, right-click the pinned Firefox icon, right-click Mozilla Firefox, then Properties, then on the Shortcut tab, click Open Folder Location

That should open Windows Explorer with firefox.exe highlighted. Right-click firefox.exe, Properties, then Details tab. Here the precise version will be listed.

jscher2000 said

Brenda923 said

All the tabs are blank. No error messages displayed.

Do you use AVG, ESET, EMET, Webroot, or the latest Windows 10 update for Windows Defender? The Firefox 58.0.1 update was supposed to fix the blank pages issue with this programs.

You mentioned that Firefox claims to be the latest version, but could you double check that it's the .1 update? Since Firefox won't display even its own internal pages, I think you can best do that as follows:

Open the Firefox program folder as follows:

• right-click the Firefox desktop shortcut, then Properties, then on the Shortcut tab, click Open Folder Location

• if you pinned the shortcut to the Taskbar, right-click the pinned Firefox icon, right-click Mozilla Firefox, then Properties, then on the Shortcut tab, click Open Folder Location

That should open Windows Explorer with firefox.exe highlighted. Right-click firefox.exe, Properties, then Details tab. Here the precise version will be listed.

I was wrong I am using Windows 7, I also use webroot and it show version 58.0.1 for firefox. I uninstalled it earlier today and reinstalled the latest version I thought??

Thanks for checking that. I'm guessing there is an unsolved incompatibility with Webroot. I don't know of a workaround; hopefully another support volunteer does.