This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

مزید سیکھیں

اس تھریڈ کو آرکائیوکیا گیا تھا۔ اگر آپ کو مدد کی ضرورت ہو تو براہ مہربانی نیا سوال پوچھیں۔

Thunderbird opens in Windows 8.1 then stops responding. Why?

  • 3 جواب دیں
  • 3 میں یہ مسئلہ ہے
  • 1 دیکھیں
  • آخری جواب بذریعہ christ1

foulanchor
foulanchor
more options

I cannot use Thunderbird and have reverted to Windows Live Mail which I hate. I can open Thunderbird. It will show any new emails but if I attempt to click on any thing else the program stops responding. I have tried to uninstall without success so that I can try a new download - equally without success. Anyone out there can help please? I'm running Windows 8.1 on a HP 64 bit All-in-one.

I cannot use Thunderbird and have reverted to Windows Live Mail which I hate. I can open Thunderbird. It will show any new emails but if I attempt to click on any thing else the program stops responding. I have tried to uninstall without success so that I can try a new download - equally without success. Anyone out there can help please? I'm running Windows 8.1 on a HP 64 bit All-in-one.

تمام جوابات (3)

christ1
christ1
  • Top 25 Contributor
more options

What is your anti-virus software?

foulanchor
foulanchor سوال کا مالک
more options

Hi, current anti-virus is AVG Internet Protection Premium and Antimalwarebytes.

christ1
christ1
  • Top 25 Contributor
more options

Try to start *Windows* in safe mode with networking enabled.

- Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

- Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

- XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still in Windows safe mode, start Thunderbird in safe mode.

- https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?