Trang web này sẽ có chức năng hạn chế trong khi chúng tôi trải qua bảo trì để cải thiện trải nghiệm của bạn. Nếu một bài viết không giải quyết được vấn đề của bạn và bạn muốn đặt câu hỏi, chúng tôi có cộng đồng hỗ trợ của chúng tôi đang chờ để giúp bạn tại @FirefoxSupport trên Twitter và /r/firefox trên Reddit.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

How can I make thunderbird display error on DNS lookup failure or connection issue?

  • 1 trả lời
  • 1 gặp vấn đề này
  • 2 lượt xem
  • Trả lời mới nhất được viết bởi amanchesterman

more options

For all email client software we use, we configured it to use pop3.

When I click on "Get Messages" in Thunderbird to get new email messages, I see Thunderbird status bar display something like "looked up....." followed by our domain name, and then nothing happened, and no error message displayed. Then, I though there is really no new email message in my mail account. Later, my colleagues, who use another email client, told me that their email client software displayed a connection error, and unable to receive email messages. Only after that, I know there is an issue with connection to our mail server (DNS issue), and then reported the issue to our email service provider.

Unlike other email client software, Thunderbird does not alert me that there is an issue with connection to our mail server. Why is that?

This is a very serious issue. If all of us use Thunderbird, we will be unaware of the connection issue. If we are unaware of the connection issue, we won't report the issue to our email service provider. If our customers send us an email, and we are unaware of the connection issue, and just thought that no new email message, it will affects our communication and relationship with our customers, and affects our business.

How can I make Thunderbird display error message when there is connection issue to our mail server during the process of checking for new email messages on our mail server?

For all email client software we use, we configured it to use pop3. When I click on "Get Messages" in Thunderbird to get new email messages, I see Thunderbird status bar display something like "looked up....." followed by our domain name, and then nothing happened, and no error message displayed. Then, I though there is really no new email message in my mail account. Later, my colleagues, who use another email client, told me that their email client software displayed a connection error, and unable to receive email messages. Only after that, I know there is an issue with connection to our mail server (DNS issue), and then reported the issue to our email service provider. Unlike other email client software, Thunderbird does not alert me that there is an issue with connection to our mail server. Why is that? This is a very serious issue. If all of us use Thunderbird, we will be unaware of the connection issue. If we are unaware of the connection issue, we won't report the issue to our email service provider. If our customers send us an email, and we are unaware of the connection issue, and just thought that no new email message, it will affects our communication and relationship with our customers, and affects our business. How can I make Thunderbird display error message when there is connection issue to our mail server during the process of checking for new email messages on our mail server?

Tất cả các câu trả lời (1)

more options

There's an article here about Thunderbird connection errors: http://kb.mozillazine.org/Connection_errors_-_POP3 You'll see that the connection process involves a sequence of stages. So if you get 'Looking up ...' and nothing further, you know that the process has failed at the Lookup stage.