Trang web này sẽ có chức năng hạn chế trong khi chúng tôi trải qua bảo trì để cải thiện trải nghiệm của bạn. Nếu một bài viết không giải quyết được vấn đề của bạn và bạn muốn đặt câu hỏi, chúng tôi có cộng đồng hỗ trợ của chúng tôi đang chờ để giúp bạn tại @FirefoxSupport trên Twitter và /r/firefox trên Reddit.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Firefox 57.0.4 hangs / startup issue

  • 3 trả lời
  • 2 gặp vấn đề này
  • 2 lượt xem
  • Trả lời mới nhất được viết bởi Joe.rocha

more options

Hi there,

Hope someone can help, running Firefox 57.0.4 32bit and we are having a strange issue where Firefox refuses to start but unresponsive process consumes a lot of CPU. The problem appears to be with the Startup Cache or "fastcache" as if the following file is removed Firefox is then able to start:

"C:\Users\USERNAME\AppData\Local\Mozilla\Firefox\Profiles\PROFILENAME\startupCache\startupCache.4.little"

Firefox then creates another file on exit, but after some time the issue returns and we have to again remove the "startupCache.4.little" file. One workaround that does work is to start Firefox with the -purgecaches switch which clears the cache on startup (including the startupCache.4.little file) I am able to reproduce the issue by copying the startupCache.4.little from a profile with the issue.

Not sure what is actually causing the problem with the file all we know is that removing the file fixes the problem. Any insight on this would be appreciated or/and does anyone know if there is a away of debugging Firefox to see what is actually happening or any ideas?

Thanks in advanced

Hi there, Hope someone can help, running Firefox 57.0.4 32bit and we are having a strange issue where Firefox refuses to start but unresponsive process consumes a lot of CPU. The problem appears to be with the Startup Cache or "fastcache" as if the following file is removed Firefox is then able to start: "C:\Users\USERNAME\AppData\Local\Mozilla\Firefox\Profiles\PROFILENAME\startupCache\startupCache.4.little" Firefox then creates another file on exit, but after some time the issue returns and we have to again remove the "startupCache.4.little" file. One workaround that does work is to start Firefox with the -purgecaches switch which clears the cache on startup (including the startupCache.4.little file) I am able to reproduce the issue by copying the startupCache.4.little from a profile with the issue. Not sure what is actually causing the problem with the file all we know is that removing the file fixes the problem. Any insight on this would be appreciated or/and does anyone know if there is a away of debugging Firefox to see what is actually happening or any ideas? Thanks in advanced

Tất cả các câu trả lời (3)

more options

STARTUPCACHE.4.LITTLE is Trojan Muldrop3 https://www.bing.com/search?q=startupCache.4.little&pc=MOZI&form=MOZSBR

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

more options

startupCache.4.little is a normal file in the startupCache folder in "AppData\Local"

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)

more options

Thanks guys,

Cor-el do you happen to know which version or built this bug was present in or when it was fixed perhaps?

Thanks again for your help with this!

Regards Joe