Did you previously visited this bank site with the device you currently use? Is Firefox still prefilling data? Suggestions in a login drop-down menu that have a key icon in front are login suggestions that you need to remove in the Password Manager. *https://support.mozilla.org/en-US/kb/password-manager-remember-delete-edit-logins Suggestions in a drop-down menu without a key symbol are autocomplete saved form data. Suggestions without a key icon are part of autocomplete saved form data that you should be able to remove by selecting this item with the cursor Down key and pressing Delete (Mac: Shift+Delete). *https://support.mozilla.org/en-US/kb/control-whether-firefox-automatically-fills-forms ----- You can try these steps in case of issues with webpages: You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files. *hold down the Shift key and left-click the Reload button *press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *press "Command + Shift + R" (Mac) Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab. "Remove the Cookies" for websites that cause problems: *Settings -> Privacy & Security<br>Cookies and Site Data: "Manage Data" "Clear the Cache": *Settings -> Privacy & Security<br>Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear *https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox *https://support.mozilla.org/en-US/kb/how-clear-firefox-cache Start Firefox in <b>Troubleshoot Mode</b> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if <b>hardware acceleration</b> or if <b>userChrome.css/userContent.css</b> is causing the problem. *switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes *do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window *https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems You can check for issues with Enhanced Tracking Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. *click the shield icon for more detail and possibly disable the protection You can check the Web Console for relevant-looking messages like blocked content. *https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop *https://support.mozilla.org/en-US/kb/total-cookie-protection-and-website-breakage-faq *https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track

My level of PC expertise is very minimal. I don't understand the computer terms that are used in the suggestions provided to me. This is all way above my "pay grade". But, I will forward the suggestions to someone who normally provides me tech support but he wasn't able to solve the problem so far.