This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Firefox crashes when printing

  • 5 tontu
  • 2 am na jafe-jafe bii
  • 2 views
  • i mujjee tontu mooy John Mc

John Mc
John Mc
more options

I'm trying to print a page from within Firefox (from www.mappingsupport.com When I do, Firefox just crashes. (I've tried several other random pages. A few print out OK. but some cause crashes. I've not been able to discern any pattern, other than that a page that causes a crash ALWAYS causes a crash, ad one that does not cause a crash keeps o working after multiple repetitions of trying to print.

I'm Running Mac OS 10.6.8, recently updated Firefox (the problem was also happening before the update.) Updated the printer driver, printer firmware shows that it is up to date. Ran trough trouble shooting documents for crashing when printing (reset Firefox, including editing the prefs.js file as instructed in troubleshooting document). Tried from within Firefox Safe Mode. Nothing is working.

Any suggestions?

John

I'm trying to print a page from within Firefox (from www.mappingsupport.com When I do, Firefox just crashes. (I've tried several other random pages. A few print out OK. but some cause crashes. I've not been able to discern any pattern, other than that a page that causes a crash ALWAYS causes a crash, ad one that does not cause a crash keeps o working after multiple repetitions of trying to print. I'm Running Mac OS 10.6.8, recently updated Firefox (the problem was also happening before the update.) Updated the printer driver, printer firmware shows that it is up to date. Ran trough trouble shooting documents for crashing when printing (reset Firefox, including editing the prefs.js file as instructed in troubleshooting document). Tried from within Firefox Safe Mode. Nothing is working. Any suggestions? John

All Replies (5)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

John Mc
John Mc Ki laajte
more options

Ok. Thought I'd done that by clicking on something that automatically attaches the report, but maybe I'm confusing two different attempts to resolve this issue.

Here are a couple of them:

bp-f05b929d-3c75-441b-a53a-9523f2140930 bp-e0104ef9-e4c0-4c99-8cbb-792d42140930

John Mc
John Mc Ki laajte
more options

BTW... it works fine from my wife's newer iMac (also running a newer OS).

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try to disable hardware acceleration in Firefox.

  • Firefox > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

John Mc
John Mc Ki laajte
more options

Disabled hardware acceleration, restarted Firefox, but still have the problem.

Here's the crash report ID: bp-a206d9bb-e2d1-4bf7-a85c-a79f52140930