This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

up date cerificates for charter.net & google

  • 1 tontu
  • 2 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy cor-el

thomwna
thomwna
more options

tried to login to charter .net to make a payment and was blocked from doing so. Window popped up and said do not recognize certificate and when I typed in the correct certificate - "charter.net" that didn't work. When I called Charter Communications, they said I needed to contact Mozilla and for them to update the certificate for Charter Communications.

I also have an issue with using "Google" the same thing happens, I am blocked from searching the internet with from this site.

tried to login to charter .net to make a payment and was blocked from doing so. Window popped up and said do not recognize certificate and when I typed in the correct certificate - "charter.net" that didn't work. When I called Charter Communications, they said I needed to contact Mozilla and for them to update the certificate for Charter Communications. I also have an issue with using "Google" the same thing happens, I am blocked from searching the internet with from this site.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check the date and time and time zone in the clock on your computer: (double) click the clock icon on the Windows Taskbar.

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

  • Click the link at the bottom of the error page: "I Understand the Risks"
  • Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate"
  • Click the "View" button and inspect the certificate and check who is the issuer of the certificate.

You can see more details like the intermediate certificates that are used in the Details tab.

Who is the issuer of the certificate?

If you can't inspect the certificate via "I Understand the Risks" then try this:

Open this chrome URI by pasting or typing this URI in the location/address bar to open the "Add Security Exception" window and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field type/paste the URL of the website

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer