This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

BOOKMARKS LOST AFTER NEW DOWNLOAD OF WIN 11

  • 2 tontu
  • 0 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy Makzy

Makzy
Makzy
more options

My PC froze and had no choice but to reload win 10. After doing so I had the choice to download win 11 for free which I did. When I download Firefox all of my bookmarks were missing. I have tried to follow your instructions to retrieve them i.e. Troubleshooting... Application Basics ... Profile Folder...Open Folder... which opened >>> C:\Users\AppData\Roaming\Mozilla\Firefox\Profiles\42o9xo83.default-release . Sadly, I am not a Teckie and I do not have a clue what the next move is to get my bookmarks back.

Can you please help me to get my bookmarks back. Thank you MM

PS... (I have deleted my username for security)

My PC froze and had no choice but to reload win 10. After doing so I had the choice to download win 11 for free which I did. When I download Firefox all of my bookmarks were missing. I have tried to follow your instructions to retrieve them i.e. Troubleshooting... Application Basics ... Profile Folder...Open Folder... which opened >>> C:\Users\AppData\Roaming\Mozilla\Firefox\Profiles\42o9xo83.default-release . Sadly, I am not a Teckie and I do not have a clue what the next move is to get my bookmarks back. Can you please help me to get my bookmarks back. Thank you MM PS... (I have deleted my username for security)

Saafara biñ tànn

You can check if you have a C:\Windows.old folder with your Firefox profile data.

Jàng tontu lii ci fi mu bokk 👍 1

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Saafara yiñ Tànn

You can check if you have a C:\Windows.old folder with your Firefox profile data.

Helpful?

Makzy
Makzy Ki laajte
more options

Thank you problem now solved.

I have been advised by a professional to ask you to delete my question due to a security breach.

Thank you.

Helpful?

Laajal dara

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.