Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Why do certain videos not display or play in my browser since i updated firefox to 5

insightfirearms
insightfirearms
more options

I recently downloaded firefox5 and now my videos on my website do not display in my browser on certain pages. They are the videos imbeded into a wordpress 3.2.1 site using the Quicktime Embed 2.0 plugin. The videos display fine on my husbands PC with the firefox4. I use QuickTime X on a MAC. Why are these videos not displaying or playing since the firefox update?I have provided the specific pages where the videos do not display in my browser below. They do display in Safari

I recently downloaded firefox5 and now my videos on my website do not display in my browser on certain pages. They are the videos imbeded into a wordpress 3.2.1 site using the Quicktime Embed 2.0 plugin. The videos display fine on my husbands PC with the firefox4. I use QuickTime X on a MAC. Why are these videos not displaying or playing since the firefox update?I have provided the specific pages where the videos do not display in my browser below. They do display in Safari

All Replies (4)

Hasan
Hasan
more options

-> click Firefox button and click Exit

Start Firefox in Safe Mode by Holding down the Option key while starting your Mozilla application.

As an alternate method, go to Utilities (in the Applications folder) and open Terminal, then run: 

    /Applications/Firefox.app/Contents/MacOS/firefox-bin -safe-mode

Firefox will open up with just basic Firefox. Now do this:

-> Update ALL your Firefox Plug-ins https://www.mozilla.com/en-US/plugincheck/

-> Right-click on Tab Strip and unselect All Unwanted/Incompatible Toolbars

-> click Firefox button, go to History Menu and click Clear Recent History... -> Time range to clear: select "EVERYTHING" -> click Details (small arrow) button -> place Checkmarks on Cookies, Cache -> click Clear Now

-> go to Content section -> place Checkmarks on:

1) Block Pop-up windows 2) Load images automatically 3) Enable JavaScript

-> go to Privacy section -> History section -> Firefox will: select "Remember History"

-> go to Advanced section -> Network -> Offline Storage (Cache): click Clear Now button

-> Click OK on Options window

-> click the Firefox button, click Add-ons -> Extensions section -> REMOVE All Unwanted/Suspicious/Incompatible Extensions (Add-ons)

-> click the Firefox button, click Add-ons -> Appearance section -> REMOVE All Unwanted/Suspicious/Incompatible Themes (Persona)

-> Restart Firefox

You can enable your Known & Trustworthy Add-ons and Themes later. Check and tell if its working.

insightfirearms
insightfirearms Ki laajte
more options

Videos now display on 2 of the 3 pages, but load time is excessive and they do not play smooth. The videos are simple MPG/MP4 files. This was not an issue before upgrading to Firefox 5

Hasan
Hasan
more options

http://kb.mozillazine.org/Images_or_animations_do_not_load

Check and tell if its working.

insightfirearms
insightfirearms Ki laajte
more options

No...Now none of the 3 videos are displaying or playing again!