Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Youtube videos won't play properly

  • 3 iimpendulo
  • 23 inale ngxaki
  • 1 view
  • Impendulo yokugqibela ngu Zanreo

Zanreo
Zanreo
more options

Hey! For the last few weeks, videos from Youtube won't play - most of the time they load for a few seconds and then I get a black screen with an error message. Sometimes they don't load at all, and sometimes they load again after a few seconds, but sometimes when that happens the sound channels on my computer turn into two different ones instead of the standard ones, and the sound doesnt work - I can't fix this unless I exit youtube.

- Embedded and streamed youtube videos usually work (99% of the time), it's normally just videos played directly from the Youtube site getting this error. - All other video players seem to work like they should, it's just Youtube videos getting this - They sometimes work in Chrome, but occasionally only the videos play without sound. Recently I've gotten the same error in Chrome too. I tried without adblock in both, didn't seem to help - Videos seem to work in IE

So, what's the issue here? Anything I should try?

Hey! For the last few weeks, videos from Youtube won't play - most of the time they load for a few seconds and then I get a black screen with an error message. Sometimes they don't load at all, and sometimes they load again after a few seconds, but sometimes when that happens the sound channels on my computer turn into two different ones instead of the standard ones, and the sound doesnt work - I can't fix this unless I exit youtube. - Embedded and streamed youtube videos usually work (99% of the time), it's normally just videos played directly from the Youtube site getting this error. - All other video players seem to work like they should, it's just Youtube videos getting this - They sometimes work in Chrome, but occasionally only the videos play without sound. Recently I've gotten the same error in Chrome too. I tried without adblock in both, didn't seem to help - Videos seem to work in IE So, what's the issue here? Anything I should try?

All Replies (3)

bablushaw23
bablushaw23
more options

Ok,get it. Keep yourself relax ,if done ,read and try: 

When you are viewing the videos, are you using Flash or HTML5 player?

If you are using the HTML5 player there have been some improvements in newer versions of Firefox. In Nightly I believe there are new codecs being added H.264. I am happy to suggest this, however there are many changes in each version of Firefox and Nightly changes each night.


If you are using Flash To disable hardware acceleration in Flash Player: 

   Go to this Adobe Flash Player Help page.
   Right-click on the Flash Player logo on that page.
   Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
   Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

      Remove the check mark from Enable hardware acceleration.
   Click Close to close the Adobe Flash Player Settings Window.
   Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested. Done! If works ,click on solution ,or if not ,just mail me. Have a nice day. Thanks,

Zanreo
Zanreo Umnini wombuzo
more options

It's working again (for now, at least), thanks!

Zanreo
Zanreo Umnini wombuzo
more options

Actually, it's happening again now, even with the hardware acceleration turned off. Can usually get it to play again after a few refreshes, though