This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My tile page is gone. I open a new tab and get "The address isn't valid." But there is nothing in the address. How can I get the page back?

  • 4 iimpendulo
  • 2 inale ngxaki
  • 16 views
  • Impendulo yokugqibela ngu chapsnchains

more options

I open a new tab and there is no tiles at all. Just a statement saying, "The address isn't valid." No option icon, nothing.

I open a new tab and there is no tiles at all. Just a statement saying, "The address isn't valid." No option icon, nothing.

All Replies (4)

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can use the SearchReset extension to reset some preferences to the default values.

Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).

You can check the browser.newtab.url pref on the about:config page and set that pref to the URL of your preferred new tab page.

  • the default new tab page with the tiles is about:newtab
  • the default home page is about:home
  • for a blank page you can use about:blank

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

more options

I appreciate your help but "I" could not get it to work. I had problems starting with "safe mode" and every step after that. Maybe I should just uninstall firefox and start over again. I am just wondering if I should do it before or after installing Windows 10.

more options

Hi, just try running SearchReset which should reset your New Tab page and a few other things to default. If it doesn't, further investigation will be needed.

more options

Did solve the problem. It removed my home page but that was it.