This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The mail server sent an incorrect greeting: Cannot connect to SMTP server 196.43.0.142 (196.43.0.142:587), connect error 10060?

  • 1 phendula
  • 5 inale ngxaki
  • 1 view
  • Impendulo yokugqibela ngu christ1

more options

Can't send out e mails. I do receive them. An error occurred while sending mail: The mail server sent an incorrect greeting: Cannot connect to SMTP server 196.43.0.142 (196.43.0.142:587), connect error 10060. This is the error message.

Please help, Jan Henderson.

Can't send out e mails. I do receive them. An error occurred while sending mail: The mail server sent an incorrect greeting: Cannot connect to SMTP server 196.43.0.142 (196.43.0.142:587), connect error 10060. This is the error message. Please help, Jan Henderson.

All Replies (1)

more options

Verify your SMTP server settings. Also see https://support.mozilla.org/en-US/kb/cannot-send-messages