This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How to register a non @gmail.com account

  • 2 iimpendulo
  • 14 inale ngxaki
  • 1 view
  • Impendulo yokugqibela ngu sfhowes

more options

My email address ends with @ualberta.ca and not @gmail.com. Thunderbird doesn't seem to accept my email address. It gives me a message saying "Thunderbird failed to find the settings for your email account". I use gmail to access my ualberta.ca email. My password is entered correctly. I've tried putting imap.ualberta.ca, and change ssl to ssl/tls and played around with it but it's not working.

My email address ends with @ualberta.ca and not @gmail.com. Thunderbird doesn't seem to accept my email address. It gives me a message saying "Thunderbird failed to find the settings for your email account". I use gmail to access my ualberta.ca email. My password is entered correctly. I've tried putting imap.ualberta.ca, and change ssl to ssl/tls and played around with it but it's not working.

Isisombulu esikhethiweyo

The instructions are here:

https://uofaprod.service-now.com/kb_view.do?sysparm_article=KB0011829

After enabling IMAP, the correct settings for TB should be:

incoming IMAP server: imap.gmail.com port: 993 Connection security: SSL/TLS Authentication: normal password Username: your ualberta email address

outgoing SMTP server: smtp.gmail.com port: 587 Connection security: STARTTLS Authentication: normal password Username: your ualberta email address

There are some additional tips re Gmail accounts here, such as disabling the copying of sent messages to the Sent folder (Gmail does it automatically).

Funda le mpendulo kwimeko leyo 👍 7

All Replies (2)

more options

Use manual setup. Get the correct setting from your provider and use them.

more options

Isisombululo esiKhethiweyo

The instructions are here:

https://uofaprod.service-now.com/kb_view.do?sysparm_article=KB0011829

After enabling IMAP, the correct settings for TB should be:

incoming IMAP server: imap.gmail.com port: 993 Connection security: SSL/TLS Authentication: normal password Username: your ualberta email address

outgoing SMTP server: smtp.gmail.com port: 587 Connection security: STARTTLS Authentication: normal password Username: your ualberta email address

There are some additional tips re Gmail accounts here, such as disabling the copying of sent messages to the Sent folder (Gmail does it automatically).