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TB setup not recognizing my hotmail username or password

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  • 1 inayo le ngxaki
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  • Impendulo yokugqibela ngu billericaypete

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I'm moving from Win LiveMail to TB. Setting up my hotmail account on TB I enter my hotmail email address and password - TB responds that either the username or password are incorrect - they're not Any ideas please? Thanks Pete

I'm moving from Win LiveMail to TB. Setting up my hotmail account on TB I enter my hotmail email address and password - TB responds that either the username or password are incorrect - they're not Any ideas please? Thanks Pete

Isisombulu esikhethiweyo

Are you trying to use POP? A few users have reported difficulties with Hotmail and POP, and my own POP-connected Hotmail stopped working too. It's been fine over an IMAP connection.

IIRC there is now an on/off switch for POP on the outlook.com settings page for your account, and you may need to turn it back on.

https://outlook.live.com/owa/?path=/options/popandimap

Funda le mpendulo kwimeko leyo 👍 0

All Replies (2)

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Isisombululo esiKhethiweyo

Are you trying to use POP? A few users have reported difficulties with Hotmail and POP, and my own POP-connected Hotmail stopped working too. It's been fine over an IMAP connection.

IIRC there is now an on/off switch for POP on the outlook.com settings page for your account, and you may need to turn it back on.

https://outlook.live.com/owa/?path=/options/popandimap

Ilungisiwe ngu Zenos

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Cheers Zenos - I was trying to use POP, soon as I chose imap it worked. Doesn't fill me with confidence, but with LiveMail being killed off at the end of this month I gotta move somewhere. Thanks.