This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Thunderbird won't connect to hotmail account

  • 5 iimpendulo
  • 2 inale ngxaki
  • 9 views
  • Impendulo yokugqibela ngu sfhowes

wvn1980
wvn1980
more options

I am not able to add hotmail account to thunderbird. I have the latest thunderbird version I have turned on pop in hotmail pop settings as explained here: https://support.mozilla.org/en-US/questions/1120891?fpa=1 In your hotmail/outlook account (web) go to settings (the "wheel" right above), click "options" and under Accounts go to POP and IMAP settings. Under POP select that apps and devices may use POP.

On this url you can enable pop: https://outlook.live.com/owa/?realm=outlook.com&path=/options/popandimap

I use the right settings but no luck adding the account: 

  IMAP server name imap-mail.outlook.com
   IMAP port 993
   IMAP encryption method TLS
   POP server name pop-mail.outlook.com
   POP port 995
   POP encryption method TLS
   SMTP server name smtp-mail.outlook.com
   SMTP port 587
   SMTP encryption method STARTTLS
I am not able to add hotmail account to thunderbird. I have the latest thunderbird version I have turned on pop in hotmail pop settings as explained here: https://support.mozilla.org/en-US/questions/1120891?fpa=1 In your hotmail/outlook account (web) go to settings (the "wheel" right above), click "options" and under Accounts go to POP and IMAP settings. Under POP select that apps and devices may use POP. On this url you can enable pop: https://outlook.live.com/owa/?realm=outlook.com&path=/options/popandimap I use the right settings but no luck adding the account: IMAP server name imap-mail.outlook.com IMAP port 993 IMAP encryption method TLS POP server name pop-mail.outlook.com POP port 995 POP encryption method TLS SMTP server name smtp-mail.outlook.com SMTP port 587 SMTP encryption method STARTTLS

All Replies (5)

sfhowes
sfhowes
  • Top 25 Contributor
more options

Try these settings: incoming POP or IMAP server: outlook.office365.com port: 995 (POP) or 993 (IMAP) Connection security: SSL/TLS Authentication: normal password User name: email address

outgoing SMTP server: smtp.office365.com port: 587 Connection security: STARTTLS Authentication: normal password User name: email address

http://kb.mozillazine.org/Hotmail

If you have 2-step verification for the account, an app password should be used.

Andrew S Hatton
Andrew S Hatton
more options

My problem is exactly the same BUT I am trying to use IMAP settings

I have ensured email address and password are accurate by using same settings to login via Outlook website.

Does my enquiry belong in this thread please?

sfhowes
sfhowes
  • Top 25 Contributor
more options

Andrew S Hatton said

My problem is exactly the same BUT I am trying to use IMAP settings I have ensured email address and password are accurate by using same settings to login via Outlook website. Does my enquiry belong in this thread please?

Does it work if you enter the office365 servers mentioned in my previous reply?

Andrew S Hatton
Andrew S Hatton
more options

I missed that - thanks - I am not sure I have that programme - but plan to investigate when I have more time

sfhowes
sfhowes
  • Top 25 Contributor
more options

It's not necessary to have an Office365 subscription. Those office365 settings have worked fine with my free Hotmail account for at least a year, and I don't even have any MS Office applications or Outlook installed.

Be sure to also check your account in case two-step verification is enabled, as that would cause the error you see if an app password was required.