This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Sync not working!

  • 1 phendula
  • 2 inale ngxaki
  • 11 views
  • Impendulo yokugqibela ngu Paul

more options

So I used Firefox on my PC and on my android separately. Now i need to backup my android device since I'll be restoring it to factory defaults. I made an account and synced my tabs, bookmarks, logins and history to my email. But I couldn't transfer my tabs from my smartphone to my PC because I thought once they came to PC, I could simply back them up.

If there is a better way to backup tabs, bookmarks and stuff from an android device to PC then please shed some light on it because I can't get it to work...

So I used Firefox on my PC and on my android separately. Now i need to backup my android device since I'll be restoring it to factory defaults. I made an account and synced my tabs, bookmarks, logins and history to my email. But I couldn't transfer my tabs from my smartphone to my PC because I thought once they came to PC, I could simply back them up. If there is a better way to backup tabs, bookmarks and stuff from an android device to PC then please shed some light on it because I can't get it to work...

All Replies (1)

more options

Hi

Thank you for your question.

Have you signed into both copies of Firefox using the same email address and password?

In both copies of Firefox have you selected to Sync open tabs in the Sync settings?