This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

FF89 Crashed, Then Hang With White Window

  • 2 iimpendulo
  • 2 inale ngxaki
  • 10 views
  • Impendulo yokugqibela ngu clixty

clixty
clixty
more options

After seeing so many problems with ver 89 reported here, and with my own font display problems, I still forgot to remind my wife not to update firefox on her pc.

So, she updated, started using, then firefox crashed. After killing task, firefox loaded up on a white blank window. Troubleshoot mode or whatever also gives a blank, even after restarting windows.

Uninstalled 89, downloaded ver 88 and installed. Had to say goodbye to her bookmarks, saved login etc. To my horror, when I went into options to disable auto update, it was already downloading 89! Even after changing it and exiting firefox, it still updated to 89!

Uninstalled 89 and reinstalled 88 again. Disconnected internet before running firefox so that I could change the update setting first. What a hassle. Can someone with powers here tell firefox devs to not beat the purpose of reverting to previous versions...

Been a loyal Firefox user since the time of Netscape... Really sad to see another very problematic version... Hope the mvp volunteers and top contributors here can compile our issues and submit to the devs...

After seeing so many problems with ver 89 reported here, and with my own font display problems, I still forgot to remind my wife not to update firefox on her pc. So, she updated, started using, then firefox crashed. After killing task, firefox loaded up on a white blank window. Troubleshoot mode or whatever also gives a blank, even after restarting windows. Uninstalled 89, downloaded ver 88 and installed. Had to say goodbye to her bookmarks, saved login etc. To my horror, when I went into options to disable auto update, it was already downloading 89! Even after changing it and exiting firefox, it still updated to 89! Uninstalled 89 and reinstalled 88 again. Disconnected internet before running firefox so that I could change the update setting first. What a hassle. Can someone with powers here tell firefox devs to not beat the purpose of reverting to previous versions... Been a loyal Firefox user since the time of Netscape... Really sad to see another very problematic version... Hope the mvp volunteers and top contributors here can compile our issues and submit to the devs...

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

clixty
clixty Umnini wombuzo
more options

Sorry Seburo, there's no submitted folder. Attached screenshots of whatever is there.