This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Add-on updater is stuck trying to update Xmarks from 3.7.8 to 3.8.6 and I can't get past this to start Firefox.

  • 5 iimpendulo
  • 15 inale ngxaki
  • 4 views
  • Impendulo yokugqibela ngu silkphoenix

baw
baw
more options

Running Firefox 3.6.9 with Xmarks installed. When I launch Firefox the "Add-on updater" starts trying to update Xmarks from 3.7.8 to 3.8.6. I can't complete, skip or cancel this update - the updater just hangs - and I can't get past it to open Firefox.

Running Firefox 3.6.9 with Xmarks installed. When I launch Firefox the "Add-on updater" starts trying to update Xmarks from 3.7.8 to 3.8.6. I can't complete, skip or cancel this update - the updater just hangs - and I can't get past it to open Firefox.

Isisombulu esikhethiweyo

Can you open Firefox in the Firefox SafeMode?
http://support.mozilla.com/en-US/kb/Safe+Mode

Funda le mpendulo kwimeko leyo 👍 0

All Replies (5)

the-edmeister
the-edmeister
  • Moderator
more options

Isisombululo esiKhethiweyo

Can you open Firefox in the Firefox SafeMode?
http://support.mozilla.com/en-US/kb/Safe+Mode

baw
baw Umnini wombuzo
more options

Yes. Thanks (I didn't know about SafeMode). Should I tick the option to disable the add-on?

the-edmeister
the-edmeister
  • Moderator
more options

Yes, if the new version of Xmarks is causing Firefox not to launch correctly disable it.

baw
baw Umnini wombuzo
more options

Thanks for your help. Hopefully Xmarks developers will find and fix this in the next update.

silkphoenix
silkphoenix
more options

baw,

The latest version of Xmarks is 3.8.7 and it works with Firefox 3.6.9. You might want to completely uninstall your Xmarks and reinstall it again.