This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Firefox starts up, and when home page pressed, program does not respond. What can be done?

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 2 views
  • Impendulo yokugqibela ngu SComeaux

SComeaux
SComeaux
more options

When Firefox is started, the circular think button continues to run, but the program has only started one new tab. When the Home Page button is clicked, program seems to lock in a 'Firefox not Responding' error message. When I try to shut it down by using upper right corner X, it gives two choices, "Wait for the program to respond" of "Shut down program". I choose Shut down program, and in the background a message saying 'Windows checking for a solution' although it never comes back with one. What I'd like to know is will Firefox save my bookmarks if program is deleted and a newer version of Firefox is downloaded?

When Firefox is started, the circular think button continues to run, but the program has only started one new tab. When the Home Page button is clicked, program seems to lock in a 'Firefox not Responding' error message. When I try to shut it down by using upper right corner X, it gives two choices, "Wait for the program to respond" of "Shut down program". I choose Shut down program, and in the background a message saying 'Windows checking for a solution' although it never comes back with one. What I'd like to know is will Firefox save my bookmarks if program is deleted and a newer version of Firefox is downloaded?

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Please update to the current Firefox 27 release.

  • Help > About Firefox

You can find the full version of the current Firefox 27.0.1 release in all languages and for all Operating Systems here:

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

SComeaux
SComeaux Umnini wombuzo
more options

I downloaded the Firefox 27 from the link provided, and it still remains with the same issue of Not Responding when I click on the Firefox button at the top. So I am having difficulty starting the program in Safe Mode. Should I have uninstalled Firefox prior to downloading the version 27? I have almost had enough for now.