This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

I can not longer download my email from Office 365. It stopped working on March . What can I do?

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 8 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Toad-Hall

Roberst
Roberst
more options

No changes were made to Thunderbird. I now get a "connection refused" message when I try to download email. I tried reloading Thunderbird with no luck. I also deleted my saved passwords and now do not get a prompt for my password.

No changes were made to Thunderbird. I now get a "connection refused" message when I try to download email. I tried reloading Thunderbird with no luck. I also deleted my saved passwords and now do not get a prompt for my password.

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

This could be due to your Firewall blocking Thundrebird.

Example: I use Norton Anti-Virus/Firewall. Sometimes, after an update, Norton still thinks it can allow only the previous version. 

I then have to close Thunderbird and access Norton.

Settings > Network > Smart Firewall > Program Rules Locate Thunderbird and set to 'Allow' On one occassion, I have had to block, ok and then reset to Allow.

If you use another Firewall/Anti-virus program, then there will be similar settings. So check this first.