This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Password reset on my internet smpt mail server resulted in loss of connectivity via Thunderbird

  • 1 èsì
  • 0 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ famoore

famoore
famoore
more options

I changed the password on the email of my Internet email service provider. I verified I can connect to that using Webmail and my phone with the new password. I then changed the password on Thunderbird to align with this. However now I cannot connect to my smpt service provider email using Thunderbird.

When I try to download email I get the message "<my email address> :Host contacted, sending login information ... I am using Thunderbird beta Version 122.0b1 (64-bit)

I changed the password on the email of my Internet email service provider. I verified I can connect to that using Webmail and my phone with the new password. I then changed the password on Thunderbird to align with this. However now I cannot connect to my smpt service provider email using Thunderbird. When I try to download email I get the message "<my email address> :Host contacted, sending login information ... I am using Thunderbird beta Version 122.0b1 (64-bit)

All Replies (1)

famoore
famoore Ìbéèrè olóhun
more options

Additional info: I also get a prompt which says: "Login to server <servername> failed "Retry" "Enter New Password" "Cancel"

However the system will not allow me to select the "Enter New Password" option.