This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox IOS indicates 6 devices connected when none are connected

  • 3 àwọn èsì
  • 7 ní àwọn ìṣòro yìí
  • 35 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ richverne

more options

When trying to sync Firefox in IOS I get 'Sync not available' . When I tap the 'Clock' icon, under 'Synced devices' it indicated '6 device(s) connected'.

I have only my laptop and Ipad which I am trying to Sync?

Why does Firefox IOS think I have 6 devices connected?

Update 1: I uninstalled Firefox on my Ipad then reinstalled, retried Sync which failed and now it says 7 devices connected? Update 2: This is getting silly - I synced my Ipad using Itunes and Firefox on my Ipad now mirrors my Laptop. This is despite IOS Firefox still saying 'Sync not available'.

When trying to sync Firefox in IOS I get 'Sync not available' . When I tap the 'Clock' icon, under 'Synced devices' it indicated '6 device(s) connected'. I have only my laptop and Ipad which I am trying to Sync? Why does Firefox IOS think I have 6 devices connected? Update 1: I uninstalled Firefox on my Ipad then reinstalled, retried Sync which failed and now it says 7 devices connected? Update 2: This is getting silly - I synced my Ipad using Itunes and Firefox on my Ipad now mirrors my Laptop. This is despite IOS Firefox still saying 'Sync not available'.

Ti ṣàtúnṣe nípa richverne

Ọ̀nà àbáyọ tí a yàn

Update 3: Without having made any changes, Firefox on my Laptop now Syncs with my Ipad and the number of connected devices has been set back to 1 on Firefox IOS.

When I request a Sync on Firefox IOS is still says 'Sync is unavailable' but the synchronisation actually takes place.
Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (3)

more options

Your devices need to be on the new version of Sync in order for them to share information with each other. If any of your devices are still on the old Sync, you must unlink them before setting them up with the new Sync.

more options

That doesn't answer why my device (Ipad) mysteriously synced and why it says 7 devices connected, but thanks anyway.

more options

Ọ̀nà àbáyọ Tí a Yàn

Update 3: Without having made any changes, Firefox on my Laptop now Syncs with my Ipad and the number of connected devices has been set back to 1 on Firefox IOS.

When I request a Sync on Firefox IOS is still says 'Sync is unavailable' but the synchronisation actually takes place.

Ti ṣàtúnṣe nípa richverne