This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

When I try to write a message, Thunderbird freezes as I type and the active window jumps between the email and the main thunderbird window

  • 3 àwọn èsì
  • 1 ní ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ christ1

more options

This is a annoyance that causes me to lose mail and repeat email entry.

Often, when I try to write a message, Thunderbird freezes as I type and the active window jumps back and forth between the compose email window and the main Thunderbird window. It eventually returns to the compose email window, but not before I have typed a significant amount on the main Thunderbird window, causing emails to disappear (and not be in deleted or junk folders), threads to disappear, emails to be deleted or marked as spam (different from the issue above) or mark as read, change folder and then to go back to writing my email as if nothing happened except that a stretch of what I wrote is missing.

It is important enough that I am writing this - something I do before I decide to make major changes in the hope that this can be fixed so that I don't have to.

Any ideas what I can do to resolve this issue?

This is a annoyance that causes me to lose mail and repeat email entry. Often, when I try to write a message, Thunderbird freezes as I type and the active window jumps back and forth between the compose email window and the main Thunderbird window. It eventually returns to the compose email window, but not before I have typed a significant amount on the main Thunderbird window, causing emails to disappear (and not be in deleted or junk folders), threads to disappear, emails to be deleted or marked as spam (different from the issue above) or mark as read, change folder and then to go back to writing my email as if nothing happened except that a stretch of what I wrote is missing. It is important enough that I am writing this - something I do before I decide to make major changes in the hope that this can be fixed so that I don't have to. Any ideas what I can do to resolve this issue?

All Replies (3)

more options

What is your anti-virus software?

more options

Thanks for asking that - I just reinstalled windows and had not reinstalled the AV, I use Avast.

more options