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Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Send Message Error

  • 3 àwọn èsì
  • 0 ní àwọn ìṣòro yìí
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  • Èsì tí ó kẹ́hìn lọ́wọ́ sfhowes

stephen_wilks
stephen_wilks
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I can receive E-Mails using thunderbird as a client but no send them. If I use the Microsoft web portal I can send and receive E-Mail messages.

When I send an email using any Microsoft E-Mail account I just receive the following message in a window. The Window is labeled as "Send Message Error". The message that I receive is;

Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.office365.com timed out. Try again.

I have tried the following: Changing client account settings, update software, searched the knowledge base, deleted the accounts and recreated them, removed all thundebird software and reinstalling.

What has caused this and how can I get the client the work again.

I can receive E-Mails using thunderbird as a client but no send them. If I use the Microsoft web portal I can send and receive E-Mail messages. When I send an email using any Microsoft E-Mail account I just receive the following message in a window. The Window is labeled as "Send Message Error". The message that I receive is; Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.office365.com timed out. Try again. I have tried the following: Changing client account settings, update software, searched the knowledge base, deleted the accounts and recreated them, removed all thundebird software and reinstalling. What has caused this and how can I get the client the work again.

Ọ̀nà àbáyọ tí a yàn

Run Windows in safe mode and see if the problem remains.

Confirm that you have smtp.office365.com on 587, STARTTLS, normal password, User Name = email address.

Ka ìdáhùn ni ìṣètò kíkà 👍 1

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
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Timeouts can be caused by antivirus apps scanning outgoing mail. Avast/AVG with the Mail Shield are known culprits. What's the AV and its mail settings?

stephen_wilks
stephen_wilks Ìbéèrè olóhun
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No. Its not the Antivirus. I just get this. Funny thing is other software that uses my E-Mail account do not work either.

sfhowes
sfhowes
  • Top 10 Contributor
more options

Ọ̀nà àbáyọ Tí a Yàn

Run Windows in safe mode and see if the problem remains.

Confirm that you have smtp.office365.com on 587, STARTTLS, normal password, User Name = email address.