We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't find bookmarks with reinstall of Windows

more options

I had to do a new install of Windows 11 and logged back into Firefox and can't find my old bookmarks. I got to this point and don't know how to retrieve old bookmarks:

C:\Windows.old\Users\meljo\AppData\Roaming\Mozilla\Firefox\Profiles Please help me.

Thanks Mel

I had to do a new install of Windows 11 and logged back into Firefox and can't find my old bookmarks. I got to this point and don't know how to retrieve old bookmarks: C:\Windows.old\Users\meljo\AppData\Roaming\Mozilla\Firefox\Profiles Please help me. Thanks Mel

Ọ̀nà àbáyọ tí a yàn

Hi Mel, within that Profiles folder, there usually are two -- possibly more -- subfolders with partially random names. In each subfolder, click in and look for another folder named bookmarkbackups that contains automatic backups created by Firefox. The files have the creation date in their names, so you should be able to identify which are the most recent.

You can copy/paste a couple of files to the Desktop for easier access, then check the steps in the following article to restore them to your new installation. On the Restore menu, use the "Chose File..." option to point Firefox to one of the pasted files on your desktop.

Restore bookmarks from backup or move them to another computer

Success?

Ka ìdáhùn ni ìṣètò kíkà 👍 1

All Replies (3)

more options

Ọ̀nà àbáyọ Tí a Yàn

Hi Mel, within that Profiles folder, there usually are two -- possibly more -- subfolders with partially random names. In each subfolder, click in and look for another folder named bookmarkbackups that contains automatic backups created by Firefox. The files have the creation date in their names, so you should be able to identify which are the most recent.

You can copy/paste a couple of files to the Desktop for easier access, then check the steps in the following article to restore them to your new installation. On the Restore menu, use the "Chose File..." option to point Firefox to one of the pasted files on your desktop.

Restore bookmarks from backup or move them to another computer

Success?

Helpful?

more options

Thank you so much!! This worked!! I should have asked about finding everything I lost like passwords and auto fill.

Helpful?

more options

Hi Mel, your old logins file is named logins.json and the companion key file is named key4.db. You can copy/paste the two files from your old profile folder to your current one to replace the newer (emptier) set. Here are some general reference articles:

(1) How do you find your current profile folder: Profiles - Where Firefox stores your bookmarks, passwords and other user data

(2) What files have what data: Recover important data from an old profile

Helpful?

Béèrè ìbéèrè

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.