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Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox stopped connecting to the internet, but IE works fine; also, I can run Firefox on my apple laptop.

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  • Èsì tí ó kẹ́hìn lọ́wọ́ Hasan

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Firefox stopped working about a week ago. I have tried the following: 1. Reboot my computer. 2. Reboot my modem. 3. Turned off firewall. 4. Checked exceptions, Firefox is not listed. Why does it work on my Apple laptop and not Windows XP?

Firefox stopped working about a week ago. I have tried the following: 1. Reboot my computer. 2. Reboot my modem. 3. Turned off firewall. 4. Checked exceptions, Firefox is not listed. Why does it work on my Apple laptop and not Windows XP?

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Firefox cannot load websites but other programs can

Check and tell if its working.

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Ok, I followed the instructions and I still can not connect to the internet using Firefox.

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Configuring Firewalls

Check and tell if its working.