We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox crashes in safe mode on startup

  • 2 àwọn èsì
  • 2 ní àwọn ìṣòro yìí
  • 7 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Aberzhulan

Aberzhulan
Aberzhulan
more options

Updated to FF8 from 3.x and crashes are more frequent. FF worked fine last night, but today it is crashing constantly. I've disabled all add-ons and even tried safe mode. Still problems. My OS is Windows 7. I have TrendMicro Internet Security and do virus scans regularly. I also had the TrendMicro web protection thingy installed to scan web pages I visited. I've had it installed for almost a month, and it has never caused any problems.

Updated to FF8 from 3.x and crashes are more frequent. FF worked fine last night, but today it is crashing constantly. I've disabled all add-ons and even tried safe mode. Still problems. My OS is Windows 7. I have TrendMicro Internet Security and do virus scans regularly. I also had the TrendMicro web protection thingy installed to scan web pages I visited. I've had it installed for almost a month, and it has never caused any problems.

All Replies (2)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

your Crash Report:-https://crash-stats.mozilla.com/report/index/0ef0d778-5916-4680-b901-91b012111126 Related Bug:-https://bugzilla.mozilla.org/show_bug.cgi?id=647366 Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

Aberzhulan
Aberzhulan Ìbéèrè olóhun
more options

I started up FF, for the first time today, to create a new profile and it immediately crashed. The second time, I got it to not crash long enough for me to create a new profile. It was working alright for a few minutes, and then it crashed again.

Then, I disabled ALL my extensions and add-ons. Still crashed.

Guess it's not my profile. I was hoping that was the issue...

Ti ṣàtúnṣe nípa Aberzhulan