This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

I am receiving a Problem Loading page error message in the title bar. Also Unable To Connect message.

  • 2 àwọn èsì
  • 1 ní ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ ComcastcustCLA

ComcastcustCLA
ComcastcustCLA
more options

I have been using Mozilla to access my e-mails from my Comcast account. Since the upgrade, I cannot access any sites, as well as my Comcast account in order to view my e-mails. Please answer as soon as possible because I am not able to get some of my important messages.

Thank you

I have been using Mozilla to access my e-mails from my Comcast account. Since the upgrade, I cannot access any sites, as well as my Comcast account in order to view my e-mails. Please answer as soon as possible because I am not able to get some of my important messages. Thank you

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

ComcastcustCLA
ComcastcustCLA Ìbéèrè olóhun
more options

Thank you cor-el for your expedient reply. There were other circumstances that were at play and have since been resolved so that now I am able to get access to your site. Actually, some issues with my Internet Explorer were being carried over to Firefox which then caused the same error issues into Firefox. With the help of my internet provider I have disabled these Explorer issues.