为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Where do emails go when clicked as "not spam" in the spam folder?

  • 7 个回答
  • 3 人有此问题
  • 407 次查看
  • 最后回复者为 toro271

more options

When the spam folder has an email in it, and I click on "not spam", where does it go, and how do I retrieve it?

When the spam folder has an email in it, and I click on "not spam", where does it go, and how do I retrieve it?

被采纳的解决方案

Hey,

I goggled the problem for you.

According to AOL:

   "If you see a piece of email that is not spam, click the email, and then click This is Not Spam. The message will be automatically moved to your New or Inbox folder. You should then add that email address to your address book or your Custom Sender List (if you have one set up), so that future emails from this sender will not be sent to your Spam folder."

Hope it helps you.

定位到答案原位置 👍 0

所有回复 (7)

more options

That is a question for whatever you are using for email. Like Gmail, Xfinity Mail, Yahoo! Mail, etc.

more options

I'm using AOL Mail inside Firefox

more options

Hi, I'm not certain about AOL, but AFAIK they usually just go to your inbox.

more options

they don't show up in AOL's INBOX

more options

选择的解决方案

Hey,

I goggled the problem for you.

According to AOL:

   "If you see a piece of email that is not spam, click the email, and then click This is Not Spam. The message will be automatically moved to your New or Inbox folder. You should then add that email address to your address book or your Custom Sender List (if you have one set up), so that future emails from this sender will not be sent to your Spam folder."

Hope it helps you.

more options

If possible, you should see if the issue is Firefox specific, by opening AOL in another browser. If it is Firefox, try clearing your cache - Main menu > History (clock face) > Clear Recent History, and tick/check as required. You can also try removing AOL cookies - Main menu > Options (cog wheel) > Privacy tab > Show Cookies (scroll through, select, Remove Cookie). Temporarily disabling any Add-ons is also worth trying - especially ones that updated when the problem first occured - Main menu > Extensions > ('More' to see last update).

Further to the above: If it's an issue in AOL Mail, go to the mail Options > Email Settings > Spam Settings > Blocked Email, and make sure that 'Permanently delete blocked email' isn't selected. You can also adjust the Spam Filter setting - (medium is the default). Hope that will help.

由Scribe于修改

more options

Right-clicked the email and clicked "This is not spam" ; worked.

thanks for the advice.