为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Connects with the home page but won't go any further, states too slow

  • 2 个回答
  • 18 人有此问题
  • 1 次查看
  • 最后回复者为 Edna49

more options

Firefox connects to the home page but when I put in the website I want to go to it clicks over onto a page that states: log.incredimail-search.com - connection failed Error code 20 The proxy failed to connect to the webserver, due to TCP connection timeout.

I hace incredimail as my email and use it as my home page for the internet.

Firefox connects to the home page but when I put in the website I want to go to it clicks over onto a page that states: log.incredimail-search.com - connection failed Error code 20 The proxy failed to connect to the webserver, due to TCP connection timeout. I hace incredimail as my email and use it as my home page for the internet.

被采纳的解决方案

hello Edna49, you have various malicious addons present. please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

定位到答案原位置 👍 0

所有回复 (2)

more options

选择的解决方案

hello Edna49, you have various malicious addons present. please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

more options

Edna49 said

Firefox connects to the home page but when I put in the website I want to go to it clicks over onto a page that states: log.incredimail-search.com - connection failed Error code 20 The proxy failed to connect to the webserver, due to TCP connection timeout. I have incredimail as my email and use it as my home page for the internet.

I did reset the page and when I received your reply I checked the extensions which are all disabled. However one of the extensions is for " safe money" which is part of the Kaspersky security I have on the computer. I do online banking etc. Now what do I do?