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Popup Dialogue box before accessing eMail

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  • 1 人有此问题
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On August 10, 2015 when I opened Firefox to access my eMail accoutn, a popup dialogue appeared offering added online ID protection. It appeared to be an offering from Mozilla, so I went and signed up for it. However, when I got to the point where they were asking for my Social Security number, I quit. Unfortunately, in the process prior to this stage, I must have authorized a trial of this offering and had given them my Debit Card number assuming that I would be charged only $1.00. On the 15th I received an eMail alert from my bank saying that my card had be used for a purchase outside the United States. The amount was for $29.95 by ThinkCredit. That same day I called them at 800-424-0262 and asked them what the charge was for, and was told that it was for a 7 day trial for Credit Reporting. I said that I was not interested, and was told that they would cancel the order (Cancellation #79845570). I notified my bank and they said they would monitor the account to make sure the charge had been reversed. Yesterday I received my bank statement and noticed the my account had been charge $1.00 twice on the 10th. Once for a recurring charge for the ThinkCredit, and once for a recurring charge for Idsafelock (800-316-0249) I know that this is a rather lengthy explanation preceding my question of: Was the aforementioned Popup dialogue box initiated by either Mozilla or Firefox?

Thanking you in advance for your cooperation and consideration in answering my question, I remain,

Robert P. Worst uncledudley@outlook.com

On August 10, 2015 when I opened Firefox to access my eMail accoutn, a popup dialogue appeared offering added online ID protection. It appeared to be an offering from Mozilla, so I went and signed up for it. However, when I got to the point where they were asking for my Social Security number, I quit. Unfortunately, in the process prior to this stage, I must have authorized a trial of this offering and had given them my Debit Card number assuming that I would be charged only $1.00. On the 15th I received an eMail alert from my bank saying that my card had be used for a purchase outside the United States. The amount was for $29.95 by ThinkCredit. That same day I called them at 800-424-0262 and asked them what the charge was for, and was told that it was for a 7 day trial for Credit Reporting. I said that I was not interested, and was told that they would cancel the order (Cancellation #79845570). I notified my bank and they said they would monitor the account to make sure the charge had been reversed. Yesterday I received my bank statement and noticed the my account had been charge $1.00 twice on the 10th. Once for a recurring charge for the ThinkCredit, and once for a recurring charge for Idsafelock (800-316-0249) I know that this is a rather lengthy explanation preceding my question of: Was the aforementioned Popup dialogue box initiated by either Mozilla or Firefox? Thanking you in advance for your cooperation and consideration in answering my question, I remain, Robert P. Worst uncledudley@outlook.com

被采纳的解决方案

No it wasn't - Mozilla has nothing to do with "scams" like that. Best thing to do is to contact your bank and dispute those charges.

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选择的解决方案

No it wasn't - Mozilla has nothing to do with "scams" like that. Best thing to do is to contact your bank and dispute those charges.