为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Both Mozilla and Norton claim the other company is the reason for Identity Safe not working. Can you tell me what the problem is, truthfully?

  • 2 个回答
  • 8 人有此问题
  • 13 次查看
  • 最后回复者为 blkadder

more options

I have been a Mozilla user since it was called Netscape, and I have been a user of Norton AV for probably the same amount of time. I have been reading on forums for both Mozilla and for Norton, and each company seems to blame the other for the lack of compatibility between the two programs. I really do not want to start using IE or Chrome, as these are inferior to the security and ease of use of Mozilla, and I am hoping that the two companies can iron out the problems, and get the programs working again.

...Semper Fidelis...

I have been a Mozilla user since it was called Netscape, and I have been a user of Norton AV for probably the same amount of time. I have been reading on forums for both Mozilla and for Norton, and each company seems to blame the other for the lack of compatibility between the two programs. I really do not want to start using IE or Chrome, as these are inferior to the security and ease of use of Mozilla, and I am hoping that the two companies can iron out the problems, and get the programs working again. ...Semper Fidelis...

被采纳的解决方案

I am sorry that you are having problems with Norton, something that I have been thru with them all the way back to late 1980's - before Windows even existed, in the days of DOS.

Mozilla makes Firefox. Norton voluntarily chooses to create add-ons to work in Firefox.

Who do you think has the primary position? Who has the 'right' to change their program or determine "compatibility" and then expect the other company to follow what they do? Why doesn't Avira, ESET, AVG, COMODO, and other "Security Suite" vendors have the same problems with Firefox that Norton (and Kaspersky, too) are having with getting their Firefox add-ons to work or even installed in Firefox 43?

IMO, Norton should "own up" to their responsibility for what they create not being compatible with the program that they are adding on to - Firefox. The Mozilla Firefox developers are available to help answer any questions that the Norton developers may have, but seeing that Norton creates closed-source software Mozilla can't legally "hack" or try to fix Norton software - there's something called DMCA - https://en.wikipedia.org/wiki/Digital_Millennium_Copyright_Act - nor should Mozilla be expected to "fix the other guy's stuff".

定位到答案原位置 👍 3

所有回复 (2)

more options

选择的解决方案

I am sorry that you are having problems with Norton, something that I have been thru with them all the way back to late 1980's - before Windows even existed, in the days of DOS.

Mozilla makes Firefox. Norton voluntarily chooses to create add-ons to work in Firefox.

Who do you think has the primary position? Who has the 'right' to change their program or determine "compatibility" and then expect the other company to follow what they do? Why doesn't Avira, ESET, AVG, COMODO, and other "Security Suite" vendors have the same problems with Firefox that Norton (and Kaspersky, too) are having with getting their Firefox add-ons to work or even installed in Firefox 43?

IMO, Norton should "own up" to their responsibility for what they create not being compatible with the program that they are adding on to - Firefox. The Mozilla Firefox developers are available to help answer any questions that the Norton developers may have, but seeing that Norton creates closed-source software Mozilla can't legally "hack" or try to fix Norton software - there's something called DMCA - https://en.wikipedia.org/wiki/Digital_Millennium_Copyright_Act - nor should Mozilla be expected to "fix the other guy's stuff".

more options

Thanks very much for the straight answer. I just hope that a solution is found by Norton to make their product compatible. Thanks again for the quick answer.