为提升您的使用体验，本站正在维护，部分功能暂时无法使用。如果本站文章无法解决您的问题，您想要向社区提问的话，请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问，我们的支持社区将会很快回复您的疑问。

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Firefox crashes

  • 2 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 sdsteve

sdsteve
sdsteve
more options

I can't update firefox beyond version 43.0.4. I've tried at least two different versions, including the current one. It installs, and then immediately goes to the crash window. I've tried installing as an administrator, no difference.

My home computer is fine on the newest version, but this is my work computer. I've installed at least two different versions newer than 43.0.4 and they just won't run at all. At best I get a window saying it failed to restore my open tabs, but within seconds that disappears and I'm left with the little crash window. Safe mode does the same thing.

The last two Crash ID's, most recent safe mode, previous not safe mode, are Crash ID: bp-18f75d98-ba6d-4aa6-ad05-edfb12160405 and Crash ID: bp-e92507c7-996c-4ea7-af63-ea5c92160405

I'm submitting this using Chrome because Firefox is broken.

However, as I have done quite a few times now, I expect it to successfully install and run from the 43.0.4 version installer.

I can't update firefox beyond version 43.0.4. I've tried at least two different versions, including the current one. It installs, and then immediately goes to the crash window. I've tried installing as an administrator, no difference. My home computer is fine on the newest version, but this is my work computer. I've installed at least two different versions newer than 43.0.4 and they just won't run at all. At best I get a window saying it failed to restore my open tabs, but within seconds that disappears and I'm left with the little crash window. Safe mode does the same thing. The last two Crash ID's, most recent safe mode, previous not safe mode, are Crash ID: bp-18f75d98-ba6d-4aa6-ad05-edfb12160405 and Crash ID: bp-e92507c7-996c-4ea7-af63-ea5c92160405 I'm submitting this using Chrome because Firefox is broken. However, as I have done quite a few times now, I expect it to successfully install and run from the 43.0.4 version installer.

所有回复 (2)

philipp
philipp
  • Moderator
more options

hi, unfortunately this crash may be caused by websense endpoint security software that is running on a device. please make sure that all its components are up-to-date. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue again. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/

sdsteve
sdsteve 提问者
more options

Thanks very much. That's probably the problem - we do have Websense something or other AP-ENPOINT DLP running. I'm still baffled why it won't let newer versions run but it's ok with my running and installing, repeatedly, 43.0.4.