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v45.0 no longer gets messages every xx minutes. (charter.net)

  • 4 个回答
  • 2 人有此问题
  • 4 次查看
  • 最后回复者为 Wayne Mery

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Hi,

I've been using Thunderbird for years without a problem. The latest upgrade to version 45.0 broke the check for new messages every xx minutes. That is the only thing that has changed, it happened immediately after the update. I'm running Windows 7 and have two email accounts. They are both IMAP. One is a gmail and one is a local provider. The one that is listed first in the Account settings which is also the gmail account works. The one that is listed second does not work. It never checks for emails. Even if I hit Get Messages, it won't get emails.

If I close the program down and restart it. On restart it will check for email once and get the messages correctly.

The local provider is Charter. I was on another message board first that I thought was mozilla where other people with Charter are having the same problem. I don't see how this can be a Charter issue when this happened immediately after the upgrade. I haven't change anything about charter for years and have been using TB and Charter for over 10 years.

I have my account settings set up like the mobile settings defined in the link for laptop http://www.charter.net/support/internet/adding-new-account-mozilla-thunderbird/

Thanks, Joe

Hi, I've been using Thunderbird for years without a problem. The latest upgrade to version 45.0 broke the check for new messages every xx minutes. That is the only thing that has changed, it happened immediately after the update. I'm running Windows 7 and have two email accounts. They are both IMAP. One is a gmail and one is a local provider. The one that is listed first in the Account settings which is also the gmail account works. The one that is listed second does not work. It never checks for emails. Even if I hit Get Messages, it won't get emails. If I close the program down and restart it. On restart it will check for email once and get the messages correctly. The local provider is Charter. I was on another message board first that I thought was mozilla where other people with Charter are having the same problem. I don't see how this can be a Charter issue when this happened immediately after the upgrade. I haven't change anything about charter for years and have been using TB and Charter for over 10 years. I have my account settings set up like the mobile settings defined in the link for laptop http://www.charter.net/support/internet/adding-new-account-mozilla-thunderbird/ Thanks, Joe

由Wayne Mery于修改

所有回复 (4)

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Have you tried reverting to an earlier version of Thunderbird? That will reveal whether it's v.45 at fault or your service provider.

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Sorry for the late response. I am super busy at work. I'm now running v31.8.0. I still have the issue. I have deleted the charter email account from Thunderbird and re-installed it. I've tried both Desktop and Mobile settings that Charter gives on their website. Nothing fixes this issue.

I know this points to Charter. However, I find it very very coincidental that several Charter users starting having this issue immediately after updating to v45.0

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You'll need to talk to Charter. Tell them you're not the only one with the problem.

That was a similar problem with GoDaddy recently which did affect many people, and GoDaddy were simply denying there was a problem at all. In the end they silently fixed it, whatever the problem was.

GoDaddy reference fyi: https://bugzilla.mozilla.org/show_bug.cgi?id=1260724#c10

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Joe,

Can we close your issue as solved?

Or are you still having trouble?