为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

why did everything suddenly go into trash?

  • 1 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 christ1

more options

Yesterday after I sent a message I checked my "sent" folder and saw that there was nothing there. Checking inbox showed only a dozen messages from years ago, where previously there were over a thousand (many unread). Even worse all my subfolders, where I organize all the messages I want to keep, were empty! I now have no record of anything I received or sent, and I rely on those being there. Is this somehow simply a screen of some kind which is showing me only certain messages or have I really lost everything? Even the "all mail" folder shows nothing. This is an imap account.

Yesterday after I sent a message I checked my "sent" folder and saw that there was nothing there. Checking inbox showed only a dozen messages from years ago, where previously there were over a thousand (many unread). Even worse all my subfolders, where I organize all the messages I want to keep, were empty! I now have no record of anything I received or sent, and I rely on those being there. Is this somehow simply a screen of some kind which is showing me only certain messages or have I really lost everything? Even the "all mail" folder shows nothing. This is an imap account.

所有回复 (1)

more options
Is this somehow simply a screen of some kind which is showing me only certain messages or have I really lost everything?

It's quite common that anti-virus software is messing with Thunderbird mail files and hence causing corruption. As a result it's quite possible that data is lost. See http://kb.mozillazine.org/Disappearing_mail

It is therefore recommended to create an exception for the Thunderbird profile folder, so that the anti-virus real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

You can restore lost data from a backup of your Thunderbird profile, assuming you did create one in the first place. https://support.mozilla.org/en-US/kb/profiles-tb#w_backing-up-a-profile

Also try to login to your account via webmail and check what's left on the server.