为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Saved Passwords not showing in my new installation

  • 3 个回答
  • 1 人有此问题
  • 9 次查看
  • 最后回复者为 John99

more options

I recently formatted my computer completely and installed a fresh version of widows. Prior to the format I have synced my firefox as I wanted to retain all of my saved logins.

Now that I have installed firefox and synced my account, none of my old information is available in the new installation.

I was using a master password on the old installation.

Please help me get back my old passwords.

I recently formatted my computer completely and installed a fresh version of widows. Prior to the format I have synced my firefox as I wanted to retain all of my saved logins. Now that I have installed firefox and synced my account, none of my old information is available in the new installation. I was using a master password on the old installation. Please help me get back my old passwords.

所有回复 (3)

more options

Sorry but If they were not successfully synced and you have no backup you have lost them.

For very good security reasons Firefox Sync is unable to sync passwords if a master password is in use.

if you have a backup image of the original hdd, or even a backup of the Firefox profile you may be able to recover them.

more options

Thanks for your reply John.

I wish I knew before doing the re installation as I would have removed the master password and put it back after the installation.

I will now try and recover from the old backup if I have it.

Thanks Again

more options

Update: I have been advised that Sync is now capable of saving logins when a master password is used. I do not recall that but it is possible that our Knowledgebase article also was not updated.

I am not sure that information affects you. if you did not try to Sync logins, but may still have some backup of the Firefox profile.