One one mail account, login gives cryptic error, with no resolution.
Im an experienced user of Thunderbird on Windows and Mac for 10 years. I use the latest version on both platforms. I have 8 email accounts identical to both platforms. One of the accounts returns this error upon startup/login: password or username not valid in the headline of the error box, and a long cryptic message on the body portion of the error message (in the screen shot below)
This occurred in Thunderbird on the same mail account, on both platforms. However, direct login using outlook.com using the same ID and password logs in successfully. There is no setting I can see any problem in. This occurred at the same instant.
I am expecting some important mail on that account, it would be nice to fix this.
Troubleshooting information:
Application Basics
Name: Thunderbird Version: 45.5.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.5.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20161117035322 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, OAuth2
OUTGOING: , smtp.googlemail.com:465, SSL, OAuth2, true
account4:
INCOMING: account4, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
OUTGOING: , smtp.googlemail.com:465, SSL, OAuth2, true
account6:
INCOMING: account6, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account7:
INCOMING: account7, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account8:
INCOMING: account8, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext
OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
account9:
INCOMING: account9, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account10:
INCOMING: account10, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account11:
INCOMING: account11, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-d15f02e9-9584-4f01-9319-c7fd32160730 (7/30/2016)
Extensions
Lightning, 4.7.5, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 536576
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.zoom.full: true
dom.apps.reset-permissions: true
extensions.lastAppVersion: 45.5.0
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.crash-guard.glcontext.appVersion: 45.5.0
gfx.crash-guard.glcontext.deviceID: 0x0416
gfx.crash-guard.glcontext.driverVersion: 10.18.10.4358
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.glcontext: 2
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 5fc5ceb4-7209-493b-a679-7bda1e4a123
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.cookieBehavior: 3
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1478961055
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
privacy.donottrackheader.enabled: true
Graphics
Adapter Description: Intel(R) HD Graphics 4600
Vendor ID: 0x8086
Device ID: 0x0416
Adapter RAM: Unknown
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Driver Version: 10.18.10.4358
Driver Date: 12-21-2015
Direct2D Enabled: false
DirectWrite Enabled: false (6.3.9600.18468)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS Util
3.21.3
3.21.3
NSS SSL
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS S/MIME
3.21.3 Basic ECC
3.21.3 Basic ECC
Im an experienced user of Thunderbird on Windows and Mac for 10 years. I use the latest version on both platforms. I have 8 email accounts identical to both platforms. One of the accounts returns this error upon startup/login: password or username not valid in the headline of the error box, and a long cryptic message on the body portion of the error message (in the screen shot below)
This occurred in Thunderbird on the same mail account, on both platforms. However, direct login using outlook.com using the same ID and password logs in successfully. There is no setting I can see any problem in. This occurred at the same instant.
I am expecting some important mail on that account, it would be nice to fix this.
Troubleshooting information:
Application Basics
Name: Thunderbird
Version: 45.5.0
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.5.0
Profile Folder: Show Folder
(Local drive)
Application Build ID: 20161117035322
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, OAuth2
OUTGOING: , smtp.googlemail.com:465, SSL, OAuth2, true
account4:
INCOMING: account4, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
OUTGOING: , smtp.googlemail.com:465, SSL, OAuth2, true
account6:
INCOMING: account6, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account7:
INCOMING: account7, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account8:
INCOMING: account8, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext
OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
account9:
INCOMING: account9, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account10:
INCOMING: account10, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account11:
INCOMING: account11, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports
http://crash-stats.mozilla.com/report/index/bp-d15f02e9-9584-4f01-9319-c7fd32160730 (7/30/2016)
Extensions
Lightning, 4.7.5, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 536576
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.zoom.full: true
dom.apps.reset-permissions: true
extensions.lastAppVersion: 45.5.0
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.crash-guard.glcontext.appVersion: 45.5.0
gfx.crash-guard.glcontext.deviceID: 0x0416
gfx.crash-guard.glcontext.driverVersion: 10.18.10.4358
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.glcontext: 2
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 5fc5ceb4-7209-493b-a679-7bda1e4a123
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.cookieBehavior: 3
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1478961055
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
privacy.donottrackheader.enabled: true
Graphics
Adapter Description: Intel(R) HD Graphics 4600
Vendor ID: 0x8086
Device ID: 0x0416
Adapter RAM: Unknown
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Driver Version: 10.18.10.4358
Driver Date: 12-21-2015
Direct2D Enabled: false
DirectWrite Enabled: false (6.3.9600.18468)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0
Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS Util
3.21.3
3.21.3
NSS SSL
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS S/MIME
3.21.3 Basic ECC
3.21.3 Basic ECC