We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox completely frozen on launching with no menu or toolbar at the top

more options

Firefox complete broke for me. I have a Dell XPS laptop with windows 10, purchased about a month ago. Yesterday, when I clicked on firefox, it opened frozen with no menu or toolbar at the top. I restarted my computer to no avail. This morning, I reinstalled firefox. It seemed to be working fine, but now has stopped. Now, when I open it, it is the same. Frozen with no menu or toolbar at the top (see attached screenshot). I have one add-on, which I added, Ad-Block Plus. Any ideas?

Firefox complete broke for me. I have a Dell XPS laptop with windows 10, purchased about a month ago. Yesterday, when I clicked on firefox, it opened frozen with no menu or toolbar at the top. I restarted my computer to no avail. This morning, I reinstalled firefox. It seemed to be working fine, but now has stopped. Now, when I open it, it is the same. Frozen with no menu or toolbar at the top (see attached screenshot). I have one add-on, which I added, Ad-Block Plus. Any ideas?
已附加屏幕截图

所有回复 (2)

more options

Hello

Click the menu button Fx57Menu and choose Customize.

   Click Toolbars at the bottom of the screen and click Menu Bar.
   menu bar customize 57
   Click Done to save your changes. 

Don't need to see the menu bar all the time? To temporarily show the old style menus, just press the Alt key.

more options

Hi df627627, glad to see you on Mozilla Support Forum.

Try opening firefox in Safe mode,

  • Find the Firefox icon or click Start and type Firefox.
  • Hold down the Shift key on the keyboard and then click the Firefox icon.
  • In the Firefox Safe Mode window, click the Start in Safe Mode option.

If it doesn't worked, then feel free to ask in Reply Section. thanks for raising your question in Mozilla Support Forum.