为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Can't open Firefox

  • 4 个回答
  • 1 人有此问题
  • 23 次查看
  • 最后回复者为 cor-el

more options

This morning, when I tried to open Firefox I got a message saying that Windows couldn't locate the file.

I originally just clicked on the icon on my screen.

I then tried going to the program file folder and opening by clicking on the exe file. Same message.

I tried downloading a new copy of Firefox.

The same message came up when I tried to open it.

I made Firefox an exception on my security software. No change.

Any ideas what to do next?

This morning, when I tried to open Firefox I got a message saying that Windows couldn't locate the file. I originally just clicked on the icon on my screen. I then tried going to the program file folder and opening by clicking on the exe file. Same message. I tried downloading a new copy of Firefox. The same message came up when I tried to open it. I made Firefox an exception on my security software. No change. Any ideas what to do next?

被采纳的解决方案

See https://support.mozilla.org/en-US/questions/1290655 Windows can't find Firefox-follow up

It looks like this is now resolved.

定位到答案原位置 👍 0

所有回复 (4)

more options

选择的解决方案

See https://support.mozilla.org/en-US/questions/1290655 Windows can't find Firefox-follow up

It looks like this is now resolved.

more options

The Refresh Firefox feature can fix many issues by restoring Firefox to its default state while saving your essential information. Consider using it before going through a lengthy troubleshooting process. The Firefox Safe Mode window includes a Refresh Firefox option. You can start Firefox in Safe Mode by holding down the shift key while starting Firefox.

There is some links which also helps after that above https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#w_safe-mode-window

Thanks

由Himanshu prabhakar于修改

more options

Hi rcitti1, if I understand your solution correctly, you did this:

  1. Open the Firefox program folder: C:\Program Files\Mozilla Firefox
  2. right-click the file firefox.exe and choose Copy
  3. right-click a blank area of the folder and choose Paste -- Windows creates a file named firefox - Copy.exe
  4. Double-click firefox - Copy.exe to launch Firefox successfully.

Wow, that's strange.

Over the years, some malware that prevented Firefox from running was fooled by adding a 1 to the file name, i.e., firefox1.exe. While I don't know whether you have malware on your system, it's worth doing some follow-on scans, I think. Our support article recommends some tools for that: Troubleshoot Firefox issues caused by malware.

more options

This is a problem with Avast making changes to some registry keys.

  1. Open run (Windows key + r)
  2. Type: regedit
  3. Navigate/Search to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Option
  4. Delete the (Debugger) folders of the apps that do not work