为提升您的使用体验，本站正在维护，部分功能暂时无法使用。如果本站文章无法解决您的问题，您想要向社区提问的话，请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问，我们的支持社区将会很快回复您的疑问。

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

IMAP server not connecting

  • 2 个回答
  • 1 人有此问题
  • 3 次查看
  • 最后回复者为 silverman166

silverman166
silverman166
more options

I've downloaded and installed version 78.4.3 of Thunderbird onto my new (to me!) laptop, and having configured it apparently correctly, the connection to the imap server times out after 100 seconds or so.

I've installed Windows 7 (at my own risk!), Firefox and Avast-free, and am using the configuration settings Thunderbird advise for tiscali users. I copied the latest TBird profile from my old laptop into the Profile folder. The User Name and Ports are the same as those on my old laptop, on which TBird works fine.

I've temporarily disabled email scanning in Avast.

I'm now at a complete standstill, going round in circles, with resultant frustration!

Any comments, suggestions etc, bearing in mind my limited computer expertise, gratefully received.

I've downloaded and installed version 78.4.3 of Thunderbird onto my new (to me!) laptop, and having configured it apparently correctly, the connection to the imap server times out after 100 seconds or so. I've installed Windows 7 (at my own risk!), Firefox and Avast-free, and am using the configuration settings Thunderbird advise for tiscali users. I copied the latest TBird profile from my old laptop into the Profile folder. The User Name and Ports are the same as those on my old laptop, on which TBird works fine. I've temporarily disabled email scanning in Avast. I'm now at a complete standstill, going round in circles, with resultant frustration! Any comments, suggestions etc, bearing in mind my limited computer expertise, gratefully received.

所有回复 (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Firewall must allow Thunderbird access to internet.

IMAP Incoming mail server : imap.tiscali.co.uk Incoming Port 993 Connection Security: SSL/TLS Authentication Method: Normal Password User Name = full email address username@tiscali.co.uk

POP Incoming server: pop.tiscali.co.uk Port: 995 Connection Security: SSL/TLS Authentication Method: Normal Password User Name = full email address username@tiscali.co.uk

Outgoing mail server smtp.tiscali.co.uk Outgoing Port 587 Connection Security: SSL/TLS Authentication Method: Normal Password User Name = full email address username@tiscali.co.uk

Not sure if the tiscali servers are using up to date TLS for their imap/pop/smtp servers, although they probably do for the website/webmail access. Please read info - which you can test to see if it works. No harm done if it fails as you can reset it.

Then restart Thunderbird.

由Toad-Hall于修改

silverman166
silverman166 提问者
more options

Thanks for that, but I'm afraid it didn't solve my problem.

An IT contact put me onto the solution, however, and it turns out that simply copying and pasting the profile onto the new laptop does not allow profiles to be recognised. It needs to be put into its own folder on C drive somewhere. It has to be done using Profile Manager, which I had to do by running "C:\Program(space) Files\Mozilla(space)Thunderbird\thunderbird.exe" -P (do not use brackets or type the word space-I inserted this for clarity due to lack of room on the composing screen). This takes you to a Create Profile screen, from which it is straightforward, choosing the folder where you placed your profile.

I've left this case as unsolved in case anyone needs to follow it.

Thanks.