为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

After update to 102.6.0 cannot connect to IMAP

  • 4 个回答
  • 1 人有此问题
  • 13 次查看
  • 最后回复者为 chazz_TSC

more options

I have about ten IMAP mailboxes spread across some five different mail servers, two of which I control. Thunderbird downloaded my mail this morning, and asked for an update. I let it update to 102.6.0, and on restart the two mailboxes attacked to Sendmail / Dovecot servers could no longer retrieve mail. One is reporting "The mail server does not support any of the available authentication methods" (paraphrased, more on that below); the other simply sits and spins forever at "Checking mail server capabilities".

Because older versions of TBird do not seem to be available, I downloaded and installed the current beta 109.0b1. This version does not have the "authentication methods" issue, seemingly, but does still sit and spin forever on the other problem mailbox. Because profile format changed between 102 and 109, I cannot backstep to the older version to confirm the error message wording on the first mailbox.

Sometimes when I have a "sit and spin" mailbox, it will turn out that there is a certificate problem; hitting "Get Messages" will then bring up the certificate override window, and allowing the override will then make things work. In this case, it does not; if that's the error (which it shouldn't be, that certificate is current) it's not leting me fix it.

What are my next steps?

I have about ten IMAP mailboxes spread across some five different mail servers, two of which I control. Thunderbird downloaded my mail this morning, and asked for an update. I let it update to 102.6.0, and on restart the two mailboxes attacked to Sendmail / Dovecot servers could no longer retrieve mail. One is reporting "The mail server does not support any of the available authentication methods" (paraphrased, more on that below); the other simply sits and spins forever at "Checking mail server capabilities". Because older versions of TBird do not seem to be available, I downloaded and installed the current beta 109.0b1. This version does not have the "authentication methods" issue, seemingly, but does still sit and spin forever on the other problem mailbox. Because profile format changed between 102 and 109, I cannot backstep to the older version to confirm the error message wording on the first mailbox. Sometimes when I have a "sit and spin" mailbox, it will turn out that there is a certificate problem; hitting "Get Messages" will then bring up the certificate override window, and allowing the override will then make things work. In this case, it does not; if that's the error (which it shouldn't be, that certificate is current) it's not leting me fix it. What are my next steps?

被采纳的解决方案

Please post a screenshot of the certificate exception prompt. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

What is your anti-virus software?

定位到答案原位置 👍 0

所有回复 (4)

more options

选择的解决方案

Please post a screenshot of the certificate exception prompt. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

What is your anti-virus software?

由christ1于修改

more options

Antivirus software is Windows Defender (lame, I know, but there are reasons). As mentioned, in this case I'm not getting and can't force a certificate exception prompt. I am getting one on a different client and will be checking that, but Thunderbird cannot be coerced into showing me that exception.

EDIT: Yeah, that solved it. Turns out that my mail server had been up for a long time and a certificate had aged out and been replaced, but because Dovecot (the IMAP server) had not restarted, it had not picked up the new certificate. Restarting Dovecot made it pick up the new certificate and made things work. Thank you for the suggestion.

由chazz_TSC于修改

more options
Antivirus software is Windows Defender (lame, I know, but there are reasons).

There is nothing wrong with Windows Defender and no reason to switch to anything else.

You can try to create an exception in Defender for the Thunderbird profile folder. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

Does the problem go away?

more options

Seems I've tagged the wrong thing as the answer, but it was your certificate suggestion that cured the issue. Thanks for your time.