为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Today I updated to Firefox 8. It installed, then started to look for add-ons. It never opened beyond this stage.

  • 3 个回答
  • 4 人有此问题
  • 2 次查看
  • 最后回复者为 cor-el

more options

I have tried uninstalling and reinstalling but while i can see firefox.exe under processes, nothing else happens apart from very high CPU use. I also cannot open in safe mode & there are no reports under "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" I don't have Roboform or Trusteer.

I have tried uninstalling and reinstalling but while i can see firefox.exe under processes, nothing else happens apart from very high CPU use. I also cannot open in safe mode & there are no reports under "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" I don't have Roboform or Trusteer.

由martin15l于修改

所有回复 (3)

more options

See:


A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

more options

Thanks- tried this but didn't help. Then found that my wife's profile had updated & is running FF8! My daughter's also updated today. It is just in my profile that nothing will load & the CPU use goes up to 50+%

more options

It is possible that there is a problem with the file(s) that store the extensions registry.
Delete the files extensions.* (e.g. extensions.sqlite, extensions.ini, extensions.cache, extensions.rdf) and compatibility.ini in the Firefox profile folder to reset the extensions registry. New files will be created when required.

See "Corrupt extension files":

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar (or click the "Find Updates" button in older Firefox versions) to do a compatibility check or see if there is a compatibility update available.


Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See: