We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox Crash

  • 2 个回答
  • 1 人有此问题
  • 3 次查看
  • 最后回复者为 cor-el

more options

Crash Firefox me.... Here problem:

Crash ID: bp-4ab73ce1-ac70-4a53-8f59-16a822140331 Crash ID: bp-7d2dc002-d017-4c44-8bf4-ff4e42140331 Crash ID: bp-730419ff-0356-4e2c-82f6-2adb32140331 Crash ID: bp-de7158b0-2701-4f4b-ab1b-6602e2140331


Help me with here firefox

Bandung-West Java-Indonesia

Husni Mubarok.

Crash Firefox me.... Here problem: Crash ID: bp-4ab73ce1-ac70-4a53-8f59-16a822140331 Crash ID: bp-7d2dc002-d017-4c44-8bf4-ff4e42140331 Crash ID: bp-730419ff-0356-4e2c-82f6-2adb32140331 Crash ID: bp-de7158b0-2701-4f4b-ab1b-6602e2140331 Help me with here firefox Bandung-West Java-Indonesia Husni Mubarok.

被采纳的解决方案

Some bugs are identified here:

Crash ID 1: Bug 805406
Crash ID 2: Bug 805406
Crash ID 3: None
Crash ID 4: Bug 805406

It shows that Bug 805406 is a critical bug which is re-opened. It might be the cause of the crashes.

Meanwhile the following steps can be helpful:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be recovered unless they have been backed up to an external device!

Please report back to see if this helped you!

定位到答案原位置 👍 1

所有回复 (2)

more options

选择的解决方案

Some bugs are identified here:

Crash ID 1: Bug 805406
Crash ID 2: Bug 805406
Crash ID 3: None
Crash ID 4: Bug 805406

It shows that Bug 805406 is a critical bug which is re-opened. It might be the cause of the crashes.

Meanwhile the following steps can be helpful:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be recovered unless they have been backed up to an external device!

Please report back to see if this helped you!

more options

You can try to disable hardware acceleration in Firefox (you need to close and restart Firefox).

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"