為了改善您的使用體驗，本網站正在進行維護，部分功能暫時無法使用。若本站的文件無法解決您的問題，想要向社群發問的話，請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問，我們的社群成員將很快會回覆您的疑問。

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

I click on firefox and i get the circle icon for 2 seconds and then it's gone. I tried to "trouble shoot" but not working either HELP!

computercrasher
computercrasher
more options

I googled Firefox and downloaded it for free. Now when I click on the firebox icon at the bottom of the computer page, a small blue circle pops up circles a few times and then goes away. I have tried to go to the menu button but when I do it just take me back to the previous page I was on.

I cant seem to access firefox. Or reset it. What can I do to gain access again? The icon is still on my screen but I cant get into it.

I googled Firefox and downloaded it for free. Now when I click on the firebox icon at the bottom of the computer page, a small blue circle pops up circles a few times and then goes away. I have tried to go to the menu button but when I do it just take me back to the previous page I was on. I cant seem to access firefox. Or reset it. What can I do to gain access again? The icon is still on my screen but I cant get into it.

所有回覆 (1)

David Tenser
David Tenser
more options

Hi there,

Are you sure you downloaded it from mozilla.org and not from another site? There are unfortunately counterfeit sites out there that are trying to offer Firefox downloads when in reality they are malicious.

Go to www.mozilla.org and make sure you install Firefox from there and let us know if that makes things work for you.

Thanks!

- David