Cannot send or receive roadrunner mail thru Mozilla thunderbird
I was once able to use Mozilla Thunderbird for Roadrunner email. However, just stopped working. TWC Support verified that all my settings are correct and insisted that this is a problem with Mozilla Thunderbird, as RoadRunner mail works on Galaxy S4 & Tablet.
Application Basics
Name: Thunderbird Version: 31.5.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.5.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150222233048 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop-server.nyc.rr.com:110, SSL, passwordCleartext
OUTGOING: smtp-server.nyc.rr.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) pop-server.nyc.rr.com:110, SSL, passwordCleartext
OUTGOING: smtp-server.nyc.rr.com:587, SSL, passwordCleartext, true
account4:
INCOMING: account4, , (pop3) pop-server.nyc.rr.com:110, SSL, passwordCleartext
OUTGOING: smtp-server.nyc.rr.com:587, plain, passwordCleartext, true
account5:
INCOMING: account5, , (pop3) pop-server.nyc.rr.com:110, SSL, passwordCleartext
OUTGOING: smtp-server.nyc.rr.com:587, plain, passwordCleartext, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-030662bb-4151-43da-a80b-8f47c2150317 (3/17/2015) http://crash-stats.mozilla.com/report/index/bp-a28b2c16-695d-48df-8992-91f392130126 (1/26/2013) http://crash-stats.mozilla.com/report/index/bp-be2a1b19-72f5-4d83-9d73-556d42130126 (1/26/2013) http://crash-stats.mozilla.com/report/index/bp-747181d7-b3e0-4870-b7f7-391b82130126 (1/26/2013) http://crash-stats.mozilla.com/report/index/bp-caa34975-ea05-4f76-8549-6fbf62130126 (1/26/2013)
Extensions McAfee Anti-Spam Thunderbird Extension, 1.0, false, msktbird@mcafee.com
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.w3c_touch_events.expose: false
extensions.lastAppVersion: 31.5.0
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
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font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
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font.size.variable.tr: 17
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font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 2b4f64a0-0f61-488c-982b-a66067802fb
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1426624723
places.history.expiration.transient_current_max_pages: 102097
plugin.importedState: true
print.printer_HP_psc_2170_Series.print_bgcolor: false
print.printer_HP_psc_2170_Series.print_bgimages: false
print.printer_HP_psc_2170_Series.print_colorspace:
print.printer_HP_psc_2170_Series.print_command:
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print.printer_HP_psc_2170_Series.print_duplex: -598628336
print.printer_HP_psc_2170_Series.print_edge_bottom: 0
print.printer_HP_psc_2170_Series.print_edge_left: 0
print.printer_HP_psc_2170_Series.print_edge_right: 0
print.printer_HP_psc_2170_Series.print_edge_top: 0
print.printer_HP_psc_2170_Series.print_evenpages: true
print.printer_HP_psc_2170_Series.print_footercenter:
print.printer_HP_psc_2170_Series.print_footerleft: &PT
print.printer_HP_psc_2170_Series.print_footerright: &D
print.printer_HP_psc_2170_Series.print_headercenter:
print.printer_HP_psc_2170_Series.print_headerleft: &T
print.printer_HP_psc_2170_Series.print_headerright: &U
print.printer_HP_psc_2170_Series.print_in_color: true
print.printer_HP_psc_2170_Series.print_margin_bottom: 0.5
print.printer_HP_psc_2170_Series.print_margin_left: 0.5
print.printer_HP_psc_2170_Series.print_margin_right: 0.5
print.printer_HP_psc_2170_Series.print_margin_top: 0.5
print.printer_HP_psc_2170_Series.print_oddpages: true
print.printer_HP_psc_2170_Series.print_orientation: 1
print.printer_HP_psc_2170_Series.print_page_delay: 50
print.printer_HP_psc_2170_Series.print_paper_data: 1
print.printer_HP_psc_2170_Series.print_paper_height: 11.00
print.printer_HP_psc_2170_Series.print_paper_name:
print.printer_HP_psc_2170_Series.print_paper_size_type: 0
print.printer_HP_psc_2170_Series.print_paper_size_unit: 0
print.printer_HP_psc_2170_Series.print_paper_width: 8.50
print.printer_HP_psc_2170_Series.print_plex_name:
print.printer_HP_psc_2170_Series.print_resolution: 0
print.printer_HP_psc_2170_Series.print_resolution_name:
print.printer_HP_psc_2170_Series.print_reversed: false
print.printer_HP_psc_2170_Series.print_scaling: 1.00
print.printer_HP_psc_2170_Series.print_shrink_to_fit: true
print.printer_HP_psc_2170_Series.print_to_file: false
print.printer_HP_psc_2170_Series.print_unwriteable_margin_bottom: 0
print.printer_HP_psc_2170_Series.print_unwriteable_margin_left: 0
print.printer_HP_psc_2170_Series.print_unwriteable_margin_right: 0
print.printer_HP_psc_2170_Series.print_unwriteable_margin_top: 0
privacy.sanitize.timeSpan: 0
Graphics
Adapter Description: Intel(R) HD Graphics
Vendor ID: 0x8086
Device ID: 0x0046
Adapter RAM: Unknown
Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
Driver Version: 8.15.10.2202
Driver Date: 8-25-2010
Direct2D Enabled: Blocked for your graphics driver version.
DirectWrite Enabled: false (6.2.9200.16571)
ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
WebGL Renderer: false
GPU Accelerated Windows: 1/1 Direct3D 9
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.6
4.10.6
NSS
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS Util
3.16.2.3
3.16.2.3
NSS SSL
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS S/MIME
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
I was once able to use Mozilla Thunderbird for Roadrunner email. However, just stopped working. TWC Support verified that all my settings are correct and insisted that this is a problem with Mozilla Thunderbird, as RoadRunner mail works on Galaxy S4 & Tablet.
Application Basics
Name: Thunderbird
Version: 31.5.0
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.5.0
Profile Folder: Show Folder
(Local drive)
Application Build ID: 20150222233048
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop-server.nyc.rr.com:110, SSL, passwordCleartext
OUTGOING: smtp-server.nyc.rr.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) pop-server.nyc.rr.com:110, SSL, passwordCleartext
OUTGOING: smtp-server.nyc.rr.com:587, SSL, passwordCleartext, true
account4:
INCOMING: account4, , (pop3) pop-server.nyc.rr.com:110, SSL, passwordCleartext
OUTGOING: smtp-server.nyc.rr.com:587, plain, passwordCleartext, true
account5:
INCOMING: account5, , (pop3) pop-server.nyc.rr.com:110, SSL, passwordCleartext
OUTGOING: smtp-server.nyc.rr.com:587, plain, passwordCleartext, true
Crash Reports
http://crash-stats.mozilla.com/report/index/bp-030662bb-4151-43da-a80b-8f47c2150317 (3/17/2015)
http://crash-stats.mozilla.com/report/index/bp-a28b2c16-695d-48df-8992-91f392130126 (1/26/2013)
http://crash-stats.mozilla.com/report/index/bp-be2a1b19-72f5-4d83-9d73-556d42130126 (1/26/2013)
http://crash-stats.mozilla.com/report/index/bp-747181d7-b3e0-4870-b7f7-391b82130126 (1/26/2013)
http://crash-stats.mozilla.com/report/index/bp-caa34975-ea05-4f76-8549-6fbf62130126 (1/26/2013)
Extensions
McAfee Anti-Spam Thunderbird Extension, 1.0, false, msktbird@mcafee.com
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.w3c_touch_events.expose: false
extensions.lastAppVersion: 31.5.0
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 2b4f64a0-0f61-488c-982b-a66067802fb
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1426624723
places.history.expiration.transient_current_max_pages: 102097
plugin.importedState: true
print.printer_HP_psc_2170_Series.print_bgcolor: false
print.printer_HP_psc_2170_Series.print_bgimages: false
print.printer_HP_psc_2170_Series.print_colorspace:
print.printer_HP_psc_2170_Series.print_command:
print.printer_HP_psc_2170_Series.print_downloadfonts: false
print.printer_HP_psc_2170_Series.print_duplex: -598628336
print.printer_HP_psc_2170_Series.print_edge_bottom: 0
print.printer_HP_psc_2170_Series.print_edge_left: 0
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print.printer_HP_psc_2170_Series.print_footerright: &D
print.printer_HP_psc_2170_Series.print_headercenter:
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print.printer_HP_psc_2170_Series.print_in_color: true
print.printer_HP_psc_2170_Series.print_margin_bottom: 0.5
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print.printer_HP_psc_2170_Series.print_margin_top: 0.5
print.printer_HP_psc_2170_Series.print_oddpages: true
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print.printer_HP_psc_2170_Series.print_paper_width: 8.50
print.printer_HP_psc_2170_Series.print_plex_name:
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print.printer_HP_psc_2170_Series.print_resolution_name:
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print.printer_HP_psc_2170_Series.print_scaling: 1.00
print.printer_HP_psc_2170_Series.print_shrink_to_fit: true
print.printer_HP_psc_2170_Series.print_to_file: false
print.printer_HP_psc_2170_Series.print_unwriteable_margin_bottom: 0
print.printer_HP_psc_2170_Series.print_unwriteable_margin_left: 0
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print.printer_HP_psc_2170_Series.print_unwriteable_margin_top: 0
privacy.sanitize.timeSpan: 0
Graphics
Adapter Description: Intel(R) HD Graphics
Vendor ID: 0x8086
Device ID: 0x0046
Adapter RAM: Unknown
Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
Driver Version: 8.15.10.2202
Driver Date: 8-25-2010
Direct2D Enabled: Blocked for your graphics driver version.
DirectWrite Enabled: false (6.2.9200.16571)
ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
WebGL Renderer: false
GPU Accelerated Windows: 1/1 Direct3D 9
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0
Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.6
4.10.6
NSS
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS Util
3.16.2.3
3.16.2.3
NSS SSL
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS S/MIME
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
所有回覆 (5)
I see that you use McAfee, a well-known source of problems with TB. Try disabling its action on mail folders and see if that helps:
https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee
I disabled McAfee's action on mail folders.
When I send a TEST e-mail, I get the following error message:
"Sending of message failed. The message could not be sent because the connection to SMTP server smtp-server.nyc.rr.com timed out. Try again or contact your network administrator."
I contacted Time Warner Cable for assistance with RoadRunner on Thunderbird and, again, they confirmed that all settings are correct and referred me back to Mozilla Thunderbird.
You have SSL security on port 110 for the incoming server, but I don't see that in the Roadrunner support:
http://www.timewarnercable.com/en/support/internet/step-by-step/twc-mail.html
Try Connection security = None and Authentication = password, transmitted insecurely.
For the outgoing server, use STARTTLS security on port 587, authentication = normal password, User name = your email address. If that doesn't work, try security = None (other settings the same).
sfhowes said
You have SSL security on port 110 for the incoming server, but I don't see that in the Roadrunner support: http://www.timewarnercable.com/en/support/internet/step-by-step/twc-mail.html
...Yes, the "tech guys" at TWC told me to set SSL security on Port 110 for the incoming server.
sfhowes said
Try Connection security = None and Authentication = password, transmitted insecurely. For the outgoing server, use STARTTLS security on port 587, authentication = normal password, User name = your email address. If that doesn't work, try security = None (other settings the same).
...Connection security = None and Authentication = password, transmitted insecurely & for the outgoing server: security = None on port 587, authentication = normal password, User name = email address.
That seemed to troubleshoot the issue for 3 of the 4 accounts. *thumbs up* And, a million thanks for this! :)
Now, the issue with the 4th account seems to be with "The RETR command did not succeed. Error retrieving a message. Mail server pop-server.nyc.rr.com responded: no such message."...Whatever that is. *rolling eyes* I will check this forum for RETR command issues.
Thanks so much!!!
For the "no such message" error, see this post: