為了改善您的使用體驗，本網站正在進行維護，部分功能暫時無法使用。若本站的文件無法解決您的問題，想要向社群發問的話，請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問，我們的社群成員將很快會回覆您的疑問。

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

My browser opens but disappears! The icon shows it is open but it goes off teh side out of sight! I can't surf without my firefox

  • 1 回覆
  • 1 有這個問題
  • 1 次檢視
  • 最近回覆由 FredMcD

bjjjmom4
bjjjmom4
more options

All of a sudden my home page does not show up. Firefox opens, but it looks like it goes off the screen to teh right. THe icon is highlighted to show it is active but it is not visible. WHen I close it via the icon, there is a streak that goes from teh right of teh screen to the tool bar and disappears. I have LOTS of info stored on my bookmarks that I cannot lose. I did follow one sits advice and uninstalled teh program and reinstalled. It didn't help. HELP ME PLEASE! I have to have my Firefox back!

All of a sudden my home page does not show up. Firefox opens, but it looks like it goes off the screen to teh right. THe icon is highlighted to show it is active but it is not visible. WHen I close it via the icon, there is a streak that goes from teh right of teh screen to the tool bar and disappears. I have LOTS of info stored on my bookmarks that I cannot lose. I did follow one sits advice and uninstalled teh program and reinstalled. It didn't help. HELP ME PLEASE! I have to have my Firefox back!

所有回覆 (1)

FredMcD
FredMcD
more options

You may have a corrupt xulstore.json file.

Type about:support in the address bar and press enter.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

C:\Users\==<UserName>==\AppData\Roaming\Mozilla\Firefox\Profiles\

Locate the xulstore.json file. Then rename or delete it. Restart Firefox.