為了改善您的使用體驗，本網站正在進行維護，部分功能暫時無法使用。若本站的文件無法解決您的問題，想要向社群發問的話，請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問，我們的社群成員將很快會回覆您的疑問。

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Firefox crashes

  • 1 回覆
  • 2 有這個問題
  • 7 次檢視
  • 最近回覆由 Paul

swilldrum
swilldrum
more options

When I attempt to open Firefox, I am immediately directed to the crash reporter and Firefox does not open. I have attempted to open Firefox in safe mode by holding the shift button upon opening the application, but this still directs me to the crash reporter and Firefox does not open.

I deleted the Mozilla folder within %APPDATA%, uninstalled Firefox, and reinstalled with the latest .exe installation file, but I continue to experience the issue. I have been using Firefox on this computer for more than a year, and first experienced this issue today.

The latest Crash ID that was returned upon attempting to open Firefox is:

Crash ID: bp-f30a7d84-dc88-45e2-b02d-234de2161116

I would like to see if there are any other steps that I can try in Firefox to get this working.

When I attempt to open Firefox, I am immediately directed to the crash reporter and Firefox does not open. I have attempted to open Firefox in safe mode by holding the shift button upon opening the application, but this still directs me to the crash reporter and Firefox does not open. I deleted the Mozilla folder within %APPDATA%, uninstalled Firefox, and reinstalled with the latest .exe installation file, but I continue to experience the issue. I have been using Firefox on this computer for more than a year, and first experienced this issue today. The latest Crash ID that was returned upon attempting to open Firefox is: Crash ID: bp-f30a7d84-dc88-45e2-b02d-234de2161116 I would like to see if there are any other steps that I can try in Firefox to get this working.

所有回覆 (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thank you for your question and for providing the crash ID.

I have looked into this and have seen that there is an open bug report relating to the way in which Firefox is working alongside Websense software that you may have installed on your machine.

This is currently being looked into and we hope to have a solution soon.